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- Tasks: Support the store's Junior Management team and enhance customer service levels.
- Company: Join JD Group, a leading retail brand known for its trendy products and vibrant culture.
- Benefits: Enjoy a 25% discount, monthly bonuses, and access to wellness services and gym memberships.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: Previous supervisory experience in retail and a passion for current trends are essential.
- Other info: Opportunities for personal development and volunteering with JD Foundation available.
The predicted salary is between 24000 - 36000 £ per year.
Being part of the store's Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience:
- Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
Supervisor employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the latest retail trends and competitor offerings. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry, which is crucial for a supervisory role.
✨Tip Number 2
Prepare to discuss your previous supervisory experiences in detail. Think of specific examples where you successfully trained staff or improved customer service, as these are key responsibilities for the position.
✨Tip Number 3
Showcase your ability to drive sales and meet KPIs by preparing metrics from your past roles. Be ready to explain how you achieved targets and what strategies you implemented to enhance performance.
✨Tip Number 4
Demonstrate your commitment to team development by sharing your approach to coaching and mentoring. Highlight any training programmes you've led or participated in, as this aligns perfectly with the role's objectives.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or team leader experience in a fast-paced retail environment. Emphasise your ability to maintain high standards and provide excellent customer service, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for retail and your understanding of current trends. Mention specific examples of how you've driven sales targets or improved customer service in previous roles to demonstrate your suitability for the position.
Highlight Relevant Skills: Clearly outline your skills related to coaching, mentoring, and training staff. Provide examples of how you've successfully developed team members in the past, as this is crucial for the supervisor role.
Showcase Your Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or improving customer satisfaction scores. This will help you stand out and show that you can contribute to the store's success.
How to prepare for a job interview at JD GROUP
✨Showcase Your Customer Service Skills
As a supervisor, excellent customer service is key. Be prepared to share specific examples of how you've handled customer complaints or inquiries in the past. Highlight your ability to maintain high standards and ensure customer satisfaction.
✨Demonstrate Leadership Experience
Since the role involves supervising staff, it's important to discuss your previous supervisory or team leader experience. Share instances where you successfully coached or mentored team members, and how you contributed to their development.
✨Understand Sales Targets and KPIs
Familiarise yourself with sales targets and key performance indicators (KPIs) relevant to the role. Be ready to discuss how you have previously driven sales or exceeded targets, and how you plan to do so in this position.
✨Emphasise Attention to Detail
The job requires maintaining high visual merchandising standards. Prepare to talk about your attention to detail and how it has positively impacted the shop floor in your previous roles. Mention any specific techniques you use to ensure stock is presented well.
