Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales in a fast-paced retail environment.
- Company: Join the dynamic JD Group, a leader in retail with a focus on innovation and teamwork.
- Benefits: Enjoy a 25% discount, monthly bonuses, health plans, and opportunities for personal development.
- Why this job: Make a real impact by mentoring staff and enhancing customer experiences while growing your career.
- Qualifications: Previous supervisory experience in retail and a passion for customer service and trends.
- Other info: Access to apprenticeships, gym discounts, and a supportive community for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company inside out! Research JD Group's values, recent news, and their approach to customer service. This will help you stand out in interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a supervisor, you'll need to effectively address complaints and lead your team. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your passion for retail! During interviews, share your experiences and insights about current trends and competitors. This will demonstrate your enthusiasm and understanding of the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous supervisory roles or customer service experience to show us you’re a great fit for the Supervisor position.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you can contribute to our team. Don’t forget to mention specific examples of how you've driven sales or improved customer service in the past.
Show Off Your Communication Skills: As a Supervisor, strong communication is key. In your application, demonstrate your ability to communicate effectively by using clear and concise language. This will give us a taste of how you’ll interact with both staff and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at JD GROUP
✨Know Your Customer Service Basics
As a supervisor, you'll need to deliver excellent customer service. Brush up on common customer complaints and how to address them effectively. Think about examples from your past experience where you turned a negative situation into a positive one.
✨Showcase Your Leadership Skills
Prepare to discuss your previous supervisory or team leader experience. Highlight specific instances where you coached or mentored staff, and how that contributed to their development and the overall success of the team.
✨Understand Sales Targets
Familiarise yourself with sales metrics like Units, Conversion, and ATV. Be ready to talk about how you've driven sales in the past and any strategies you used to exceed targets. This shows you're results-oriented and understand the retail environment.
✨Visual Merchandising Matters
Since maintaining high visual merchandising standards is key, think about how you can contribute to this. Prepare examples of how you've previously ensured stock was presented well and how it impacted sales. This will demonstrate your attention to detail and commitment to store standards.
