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For Companies At a Glance
- Tasks: Supervise staff, enhance customer service, and drive sales in a fast-paced retail environment.
- Company: Join a leading retail brand with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and personal development opportunities.
- Why this job: Be a key player in delivering exceptional service and shaping the shopping experience.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
- Other info: Access to training, apprenticeships, and a supportive community for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Role overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and mentoring individuals
- Strong communication skills
- Strong attention to detail & ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
Benefits
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Supervisor employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous supervisory experience can help you excel in this role, especially when it comes to customer service and staff training.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. Remember, first impressions count, and showing that you care about your appearance reflects well on your attention to detail.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any relevant achievements that show you can drive sales and maintain high standards.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail and how your experience aligns with our values. Share specific examples of how you've delivered excellent customer service or trained staff in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. Use a friendly tone and make it easy for us to see how you can engage with both customers and team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JD GROUP
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Show Off Your Supervisory Skills
Prepare to talk about your previous experience in a supervisory role. Highlight any coaching or mentoring you've done, and be ready to explain how you’ve motivated your team to exceed sales targets and maintain visual merchandising standards.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as sales targets and Net Promoter Score. Be prepared to discuss how you would drive these metrics and what strategies you would implement to achieve them.
✨Demonstrate Your Passion for Retail
Let your enthusiasm for retail shine through during the interview. Talk about current trends, competitors, and what excites you about the industry. This will show that you're not just looking for any job, but that you're genuinely interested in contributing to the company’s success.
