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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and boost store sales.
- Company: Join a dynamic retail environment focused on growth and teamwork.
- Benefits: Competitive pay, training opportunities, and a fun work atmosphere.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Retail experience is a plus; strong communication and time management skills are essential.
- Other info: Great chance for personal development and career progression in retail.
The predicted salary is between 28800 - 43200 £ per year.
Role overview:
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
Customer Service
- Provide customers with excellent levels of Customer service.
- Deal with customer complaints and enquires, providing the best possible outcome.
- Ensure the personal appearance of sales staff is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme.
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Monitor staff service levels in order to maximise store sales.
- Utilise in-store devices, making sure that the customer is offered the whole product range.
- Use reports to assist you in product placement of key selling lines.
Visual Merchandising
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Provide assistance with the maintenance of standards on the sales floor.
- Keep stock clean and presentable at all times.
- Retail Management experience would be advantageous
- Excellent Time Management skills
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Word and Excel.
Training & Development
- Encourage personal progression throughout your store
- Provide assistance with the induction and training of new starters.
- Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
Role objectives and KPI’s:
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
- Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
Skills and Experience:
- Retail Supervisor experience would be advantageous.
- Excellent Time Management skills
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Word and Excel.
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Supervisor employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled customer complaints or improved sales in previous roles. This will demonstrate your ability to drive results and lead a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail management experience and any customer service achievements to show us you're the right fit for the Supervisor role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can help improve our store's performance. Keep it concise but engaging, and don’t forget to mention your relevant skills.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application is clear and free of errors. We want to see that you can communicate effectively, just like you would with customers and your team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at JD GROUP
✨Know Your Customer Service Basics
Make sure you brush up on customer service principles before the interview. Be ready to discuss how you would handle complaints and ensure customer satisfaction, as this role heavily focuses on providing excellent service.
✨Showcase Your Sales Savvy
Prepare examples of how you've previously met or exceeded sales targets. Think about specific strategies you used to motivate your team and drive sales, as this will demonstrate your ability to contribute to the store's success.
✨Visual Merchandising Matters
Familiarise yourself with visual merchandising techniques. Be prepared to share ideas on how you would attract and engage customers through effective displays, as this is key to enhancing the shopping experience.
✨Highlight Your Leadership Skills
Since you'll be supervising staff, think of instances where you've successfully led a team. Discuss how you encourage personal progression and assist in training new starters, showcasing your commitment to team development.
