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For Companies At a Glance
- Tasks: Supervise staff, enhance customer service, and drive sales in a dynamic retail environment.
- Company: Join JD Group, a leading retailer known for its trendy products and vibrant culture.
- Benefits: Enjoy 25% off products, monthly bonuses, gym discounts, and access to personal development courses.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact on customer experience.
- Qualifications: Previous supervisory experience in retail, strong communication skills, and a passion for trends required.
- Other info: Opportunities for apprenticeships and volunteering to support positive change.
The predicted salary is between 24000 - 36000 £ per year.
Role overview:
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience:
- Previous supervisory or Team Leader experience in a fast‑paced Retail/Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and mentoring individuals
- Strong communication skills
- Strong attention to detail & ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
Benefits:
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Supervisor employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the latest retail trends and competitors in the market. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Prepare to discuss your previous supervisory experiences in detail. Think of specific examples where you successfully trained staff or improved customer service, as these will showcase your leadership skills.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or discussions with friends. Being able to articulate your thoughts clearly will be crucial when addressing customer complaints or training new employees.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the store's visual merchandising standards. This will highlight your commitment to maintaining high standards on the shop floor and your proactive approach to the role.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory or team leader experience in a retail environment. Emphasise your skills in customer service, coaching, and mentoring, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for retail and your understanding of current trends. Mention specific examples of how you've driven sales or improved customer service in past roles to demonstrate your suitability.
Highlight Relevant Skills: Clearly outline your strong communication skills and attention to detail in your application. Provide examples of how you've maintained high standards on the shop floor and contributed to team success.
Showcase Your Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or improving customer satisfaction scores. This will help you stand out as a candidate who can deliver results.
How to prepare for a job interview at JD GROUP
✨Showcase Your Customer Service Skills
As a supervisor, excellent customer service is key. Be prepared to discuss specific examples of how you've handled customer complaints or inquiries in the past. Highlight your ability to maintain high standards and ensure staff appearance aligns with company guidelines.
✨Demonstrate Leadership Experience
Talk about your previous supervisory or team leader experience in a fast-paced retail environment. Share instances where you successfully coached or mentored team members, as this will show your capability to train and develop staff effectively.
✨Know Your Numbers
Familiarise yourself with sales targets and KPIs relevant to the role. Be ready to discuss how you have driven sales in previous positions, including upselling or cross-selling techniques that have worked for you.
✨Understand Visual Merchandising
Since maintaining high visual merchandising standards is part of the job, prepare to talk about your experience with visual techniques. Discuss how you ensure stock is clean and presentable, and how you support sales floor standards.
