Supervisor

Supervisor

Rotherham Full-Time 28800 - 43200 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Supervise staff, enhance customer service, and drive sales in a dynamic retail environment.
  • Company: Join a leading retail brand focused on exceptional customer experiences and team development.
  • Benefits: Enjoy flexible hours, employee discounts, and opportunities for personal growth.
  • Why this job: Be part of a vibrant team that values creativity and customer satisfaction while developing your leadership skills.
  • Qualifications: Retail experience is a plus; strong communication and IT skills are essential.
  • Other info: Ideal for high school and college students looking to kickstart their career in retail management.

The predicted salary is between 28800 - 43200 Β£ per year.

Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities:

Customer Service

  1. Provide customers with excellent levels of customer service.
  2. Deal with customer complaints and enquiries, providing the best possible outcome.
  3. Ensure the personal appearance of sales staff is in line with company guidelines.
  4. Have an understanding of the Customer Service measuring programme.

Sales

  1. Ensure that targets are achieved and, where possible, exceeded.
  2. Monitor staff service levels in order to maximise store sales.
  3. Utilise in-store devices, making sure that the customer is offered the whole product range.
  4. Use reports to assist you in product placement of key selling lines.

Visual Merchandising

  1. Attract, engage, and motivate customers into making purchases in store by using the latest visual techniques.
  2. Provide assistance with the maintenance of standards on the sales floor.
  3. Keep stock clean and presentable at all times.

Training & Development

  1. Encourage personal progression throughout your store.
  2. Provide assistance with the induction and training of new starters.
  3. Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.

Role objectives and KPIs:

  1. Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
  2. Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
  3. Lead and develop the shop floor team to ensure high performance, engagement, and adherence to store policies and procedures.
  4. Ensure the shop floor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience:

  1. Retail Supervisor experience would be advantageous.
  2. Excellent Time Management skills.
  3. Strong verbal and written communication skills.
  4. IT skills – Microsoft Outlook, Word, and Excel.

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Supervisor employer: JD GROUP

As a Supervisor within our dynamic retail environment, you will thrive in a culture that prioritises exceptional customer service and employee development. We offer comprehensive training programmes, opportunities for career progression, and a supportive team atmosphere that encourages personal growth. Located in a vibrant area, our store provides a unique chance to engage with a diverse customer base while enjoying the benefits of a collaborative and rewarding workplace.
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Contact Detail:

JD GROUP Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Supervisor

✨Tip Number 1

Familiarise yourself with our company values and customer service standards. Understanding what we stand for will help you align your approach during interviews and demonstrate that you're a great fit for our team.

✨Tip Number 2

Prepare examples from your past experience that showcase your ability to lead a team and handle customer complaints effectively. Being able to discuss specific situations where you've excelled in these areas will set you apart.

✨Tip Number 3

Brush up on your visual merchandising skills. Since this role involves attracting customers through effective displays, being able to talk about your experience or ideas in this area can really impress us.

✨Tip Number 4

Show enthusiasm for training and developing others. We value team growth, so discussing how you've previously supported staff development or training new employees will highlight your leadership potential.

We think you need these skills to ace Supervisor

Customer Service Excellence
Conflict Resolution
Sales Target Achievement
Visual Merchandising Techniques
Staff Supervision
Training and Development
Time Management
Strong Verbal Communication
Written Communication Skills
IT Proficiency (Microsoft Outlook, Word, Excel)
Team Motivation
Organisational Skills
Attention to Detail
Problem-Solving Skills

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights relevant experience in retail supervision and customer service. Use specific examples that demonstrate your ability to lead a team and improve customer satisfaction.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly in customer service and team development.

Highlight Relevant Skills: In your application, emphasise your time management, communication, and IT skills. Provide examples of how you've successfully used these skills in previous roles to enhance store performance.

Showcase Your Achievements: Include any quantifiable achievements from your past roles, such as sales targets met or exceeded, improvements in customer satisfaction scores, or successful training initiatives. This will help demonstrate your capability to drive results.

How to prepare for a job interview at JD GROUP

✨Showcase Your Customer Service Skills

As a Supervisor, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've handled customer complaints or improved service levels in previous roles. This will show that you understand the importance of customer satisfaction.

✨Highlight Your Leadership Experience

Since the role involves supervising staff, be ready to discuss your leadership style and experiences. Share specific instances where you've motivated a team or helped develop staff members, as this will illustrate your capability to lead effectively.

✨Familiarise Yourself with Visual Merchandising

Understanding visual merchandising techniques is crucial for this position. Research current trends and think about how you can apply them in the store. Be prepared to discuss how you would attract and engage customers through effective product placement.

✨Demonstrate Your Time Management Skills

Time management is key in a supervisory role. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple responsibilities like training staff and maintaining store standards.

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