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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retail brand focused on exceptional shopping experiences and career growth.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and access to development courses.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for apprenticeships and volunteering to support community initiatives.
Role overview:
We are seeking an enthusiastic SalesAssistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizingin-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assistingin other departments as needed, representingthe company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectivesand KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure all stock on the shop floor is fully replenished
Skills and Experience:
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Company discount of 25% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital healthand well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Store Colleague - Tills employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Tills
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more confident when greeting customers and addressing their queries, which is crucial for this position.
✨Tip Number 3
Be prepared to discuss how you can contribute to achieving sales targets. Think of examples from past experiences where you successfully upsold or cross-sold products, as this will show your potential value to the team.
✨Tip Number 4
Show your flexibility and willingness to work various shifts by being open about your availability. Highlighting your adaptability can set you apart, especially in a fast-paced retail environment like JD Group.
We think you need these skills to ace Store Colleague - Tills
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Store Colleague position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales targets and provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions or exceeded sales targets in the past. Show that you are motivated by progression and eager to develop your career.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at JD GROUP
✨Show Enthusiasm for Customer Service
Make sure to express your passion for providing exceptional customer service. Share examples of how you've gone above and beyond for customers in the past, as this role heavily relies on creating a positive shopping experience.
✨Demonstrate Sales Skills
Prepare to discuss your experience with upselling and cross-selling. Think of specific instances where you successfully increased sales or met targets, as this will show your ability to drive sales in the store.
✨Highlight Teamwork Experience
Since the role involves working closely with other sales assistants, be ready to talk about your teamwork skills. Share examples of how you've collaborated with colleagues to achieve common goals or improve store performance.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Prepare by thinking of situations where you resolved customer queries or dealt with difficult customers, showcasing your problem-solving skills.
