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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join JD Group, a leading retailer with a focus on career development.
- Benefits: Enjoy 25% off products, exclusive discounts, and access to health and well-being services.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for personal growth, apprenticeships, and community engagement.
Overview
Role overview: We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Store Colleague - Part Time - Ashton employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Part Time - Ashton
✨Tip Number 1
Get to know the store! Before your interview, pop in and check out the layout, products, and vibe. This way, you can chat about your experience during the interview and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or upsell a product. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at local events. They can give you insider tips about the company culture and what it takes to succeed as a Store Colleague.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about the role right there.
We think you need these skills to ace Store Colleague - Part Time - Ashton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with customers. A positive attitude can really make you stand out.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the job description. We love seeing how your skills align with our needs, so don’t be shy about showcasing your retail experience or any sales achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Store Colleague position. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Store Colleague. Familiarise yourself with customer service principles and sales techniques, as these will be key topics during your chat. Being able to discuss how you can contribute to achieving sales targets and maintaining high visual standards will impress the interviewer.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, prepare examples from your past where you've gone above and beyond for customers. Think about times when you resolved queries or upsold products effectively. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Be Ready to Discuss Teamwork
Collaboration is crucial in retail, so be prepared to talk about your experience working in teams. Share specific instances where you supported colleagues or contributed to achieving team goals. Highlighting your interpersonal skills will show that you're a great fit for their team-oriented culture.
✨Dress the Part and Be Enthusiastic
First impressions matter! Dress smartly and appropriately for the interview, reflecting the brand's image. Also, bring your enthusiasm to the table—show that you're excited about the opportunity to work with them and contribute to their success. A positive attitude can set you apart from other candidates.
