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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join JD Group, a dynamic company focused on career progression and personal development.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and professional development courses.
- Why this job: Be part of a team that values your growth and offers real opportunities to shine.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Access to apprenticeships, gym discounts, and opportunities to volunteer for positive change.
Overview
Role overview: We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
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Store Colleague - go Outdoors employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - go Outdoors
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Group and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional shopping experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your sales savvy! Brush up on upselling and cross-selling techniques. Think about how you can maximise sales opportunities and be prepared to discuss how you'd approach this in the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to jump into the action at JD Group!
We think you need these skills to ace Store Colleague - go Outdoors
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with customers. A positive attitude can really make you stand out.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We love seeing specific examples of how you've provided exceptional service or met sales targets in the past!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your writing. Use clear language and avoid slang, but don’t be afraid to let your personality come through – we’re looking for team players!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Store Colleague. Familiarise yourself with customer service principles and sales techniques, as well as the importance of maintaining visual merchandising standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, prepare examples from your past where you've gone above and beyond for customers. Think about how you resolved queries or upsold products. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Be Ready to Discuss Sales Strategies
Brush up on your knowledge of sales techniques, especially upselling and cross-selling. Be prepared to discuss how you would approach these strategies in the store. You might even want to think of a few scenarios where you could apply these skills to maximise sales opportunities.
✨Emphasise Teamwork and Flexibility
The role requires working closely with other team members, so be ready to talk about your experience in collaborative environments. Highlight your flexibility in working various shifts and your willingness to support different departments. This shows that you're adaptable and a team player, which is crucial for success in this position.
