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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a dynamic company focused on career development and progression.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and professional development opportunities.
- Why this job: Be part of a team that values your growth and offers real career advancement.
- Qualifications: Positive attitude, strong communication skills, and flexibility to work various shifts.
- Other info: Access to apprenticeships, discounted gym memberships, and opportunities to volunteer.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Role overview: We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Store Colleague - Full Time (Fully Flex) employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Full Time (Fully Flex)
✨Tip Number 1
Get to know the store! Before your interview, pop in and check out the layout, products, and vibe. This way, you can chat about your experience during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different customer scenarios. This will help you feel more confident when discussing how you’d provide exceptional service during the interview.
✨Tip Number 3
Show off your sales skills! Think of examples where you've successfully upsold or cross-sold products in the past. Be ready to share these stories to demonstrate how you can drive sales and exceed targets at JD Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Store Colleague - Full Time (Fully Flex)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to an exceptional shopping experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We love seeing how you can bring your unique strengths to our team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Store Colleague. Familiarise yourself with customer service principles and sales techniques, as well as the importance of maintaining visual merchandising standards. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Show Off Your People Skills
As a Sales Assistant, you'll be engaging with customers daily. Practice your communication skills and think of examples where you've provided excellent customer service or resolved queries effectively. Being personable and approachable can really set you apart in the interview.
✨Prepare for Situational Questions
Expect questions that assess how you handle challenges in a retail environment. Think about times when you've exceeded sales targets or dealt with difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Flexibility
The role requires flexibility in working hours, so be ready to discuss your availability. Highlight any previous experience where you've adapted to changing schedules or taken on various roles within a team. This shows you're a team player who can thrive in a fast-paced environment.