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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a leading retailer with a focus on career development.
- Benefits: Enjoy 25% off products, exclusive discounts, and access to health and well-being services.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for personal growth, apprenticeships, and volunteering initiatives.
Overview
Role overview: We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Store Colleague - Footwear Mens employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Footwear Mens
✨Tip Number 1
Get to know the store! Before your interview, pop in and check out the layout, products, and vibe. This will help you chat confidently about how you can contribute to the team and enhance the customer experience.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of a few scenarios where you can showcase your ability to upsell or resolve queries. Role-playing with a friend can really help you nail those responses.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you're excited about working in retail and how you can bring that positive energy to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and professional, plus it gives you another chance to reiterate why you're the perfect fit for the role.
We think you need these skills to ace Store Colleague - Footwear Mens
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to create an amazing shopping experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail or customer service. We love seeing how your skills align with what we're looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JD GROUP
✨Know the Brand
Before your interview, take some time to research JD Group and its values. Understand their product range, especially in footwear, and be ready to discuss how you can contribute to delivering an exceptional shopping experience for customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided outstanding customer service. Think about times when you went above and beyond to help a customer, as this will demonstrate your ability to thrive in a fast-paced retail environment.
✨Be Ready to Discuss Sales Strategies
Since driving sales is a key part of the role, come prepared with ideas on how you would upsell or cross-sell products. You might even want to think of specific scenarios where you successfully increased sales in previous roles.
✨Demonstrate Team Spirit
Collaboration is essential in retail, so be ready to talk about how you work well with others. Share examples of how you've supported team members in achieving targets or how you've contributed to a positive team atmosphere.
