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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join JD Group, a leading retailer with a focus on career progression.
- Benefits: Enjoy 25% off products, exclusive discounts, and access to health and well-being services.
- Why this job: Be part of a dynamic team and develop your skills while making customers happy.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for personal development, apprenticeships, and volunteering initiatives.
Role overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Store Colleague - Bikes employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Bikes
✨Tip Number 1
Get to know the store! Before your interview, pop in and check out the layout, products, and vibe. This way, you can chat about your experience during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell or handle a tricky customer query. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Employers love candidates who are excited about the role and the brand, so let that passion come across in your conversations.
✨Tip Number 4
Network like a pro! Chat with current employees on social media or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to be part of the JD Group family!
We think you need these skills to ace Store Colleague - Bikes
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with customers. A positive attitude can really make you stand out.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We love seeing specific examples of how you've excelled in similar roles or situations, so don’t hold back!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your writing. Use clear language and avoid slang, but feel free to let your personality come through. We’re looking for someone who can connect with customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JD GROUP
✨Know the Product Range
Before your interview, take some time to familiarise yourself with the bikes and related products the store offers. Being able to discuss specific models and their features will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Practice Upselling Techniques
Since upselling is a key part of the role, come up with a few strategies you could use to encourage customers to consider additional products. Practising these techniques will help you articulate your approach during the interview.
✨Emphasise Teamwork
The role involves working closely with other sales assistants, so be ready to discuss how you’ve successfully collaborated with others in the past. Highlighting your teamwork skills will show that you can contribute positively to the store's atmosphere and help achieve sales targets.
