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- Tasks: Join us as a Store Colleague, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retail brand focused on exceptional shopping experiences and career growth.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and access to development courses.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for apprenticeships and volunteering to support community initiatives.
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Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
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Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
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Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
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Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
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Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
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Process sales transactions, including cash handling and card payments accurately.
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Upsell and cross-sell products to maximise sales opportunities.
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Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
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Address and resolve customer queries in a professional manner.
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Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s:
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Contribute to achieving or exceeding the stores monthly sales target.
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Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .
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Achieve upselling or cross-selling targets.
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Maintain a high Net Promotor Score.
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Ensure all stock on the shop floor is fully replenished
Skills and Experience :
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A positive attitude towards a fast-paced, customer focused retail environment.
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An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
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Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
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Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
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Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
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Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
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Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
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Health cash plans
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Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
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Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
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Discounted Gym memberships at JD Gyms
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Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
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Opportunities to volunteer and contribute to JD Foundation
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Employer engagement forums to help influence positive change
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Incremental Holiday Allowance
Store Colleague employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the product range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable greeting customers and addressing their queries, which is crucial for the Store Colleague position.
✨Tip Number 3
Showcase your ability to work in a team by discussing past experiences where you collaborated with others to achieve a common goal. This will highlight your interpersonal skills, which are essential for working closely with other sales assistants.
✨Tip Number 4
Be prepared to discuss how you would handle challenging customer situations. Think of examples where you successfully resolved issues, as this will demonstrate your problem-solving skills and commitment to providing exceptional customer service.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Store Colleague position. Understand the responsibilities and skills required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet sales targets and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your positive attitude towards a fast-paced retail environment and your willingness to learn and develop your skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at JD GROUP
✨Show Enthusiasm for Customer Service
As a Store Colleague, your primary role is to provide exceptional customer service. Make sure to express your passion for helping customers and creating a positive shopping experience during the interview.
✨Demonstrate Sales Skills
Be prepared to discuss your previous sales experiences and how you have successfully met or exceeded sales targets. Highlight any specific techniques you used for upselling or cross-selling products.
✨Understand the Brand
Familiarise yourself with JD Group's brand values and product range. Showing that you understand the company’s ethos and can represent it professionally will impress the interviewers.
✨Prepare for Teamwork Questions
Since collaboration with other sales assistants is key, be ready to share examples of how you've worked effectively in a team. Discuss how you contribute to achieving common goals and support your colleagues.
