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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retail brand focused on career growth and exceptional shopping experiences.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and access to development courses.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for apprenticeships and volunteering to support community initiatives.
The predicted salary is between 24000 - 36000 £ per year.
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure all stock on the shop floor is fully replenished
Skills and Experience:
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Store Colleague employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable and confident when it comes to greeting customers and addressing their needs in a real store environment.
✨Tip Number 3
Showcase your flexibility and willingness to work various shifts, including weekends and holidays. Highlighting this during conversations can set you apart as a candidate who is ready to meet the demands of the role.
✨Tip Number 4
Network with current or former employees of JD Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Store Colleague position. Understand the responsibilities and skills required, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer service and sales in your CV. Use specific examples that demonstrate your ability to meet sales targets and provide exceptional customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, and express your eagerness to contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-focused role.
How to prepare for a job interview at JD GROUP
✨Show Enthusiasm for Customer Service
Make sure to express your passion for providing exceptional customer service. Share examples of how you've gone above and beyond for customers in the past, as this role heavily relies on creating a positive shopping experience.
✨Demonstrate Sales Skills
Prepare to discuss your experience with sales targets and upselling. Think of specific instances where you successfully drove sales or exceeded targets, as this will show your potential employer that you can contribute to their goals.
✨Highlight Teamwork Experience
Since the role involves working closely with other sales assistants, be ready to talk about your teamwork skills. Share stories that illustrate your ability to collaborate effectively and support your colleagues in achieving store objectives.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Prepare by thinking through how you would address common customer queries or complaints, showcasing your problem-solving skills and professionalism.
