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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a dynamic retail leader focused on career development and progression.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and gym memberships.
- Why this job: Be part of a vibrant team, learn new skills, and make a real impact in retail.
- Qualifications: Bring a positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for apprenticeships and personal growth await you!
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximize sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including units, conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to enthusiastically view challenges as opportunities to develop yourself, your career, and learn new skills.
- Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Footpatrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health, and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional growth within the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognized qualifications (England Only)
- Discounted gym memberships at JD Gyms
- Access to colleague networks to share experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to influence positive change
- Incremental holiday allowance
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Store Colleague employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable greeting customers and addressing their queries, which is crucial for a Store Colleague position.
✨Tip Number 3
Showcase your ability to work in a team by participating in group activities or volunteering. Highlighting your teamwork experience can set you apart, as collaboration is key in achieving store targets.
✨Tip Number 4
Be prepared to discuss how you handle challenges in a fast-paced environment. Think of examples where you've turned a difficult situation into a positive outcome, as this aligns with the company's focus on personal development and customer satisfaction.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you exceeded sales targets or provided exceptional customer experiences.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to upsell products and maintain high merchandising standards.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully engaged with customers in past roles. Highlight your communication skills and your positive attitude towards challenges in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JD GROUP
✨Show Your Enthusiasm
As a Sales Assistant, your energy and enthusiasm are key. Make sure to express your passion for customer service and retail during the interview. Share examples of how you've gone above and beyond to create a great experience for customers.
✨Know the Brand
Familiarise yourself with JD Group's brands and products before the interview. Being able to discuss specific items or promotions shows that you're genuinely interested in the role and the company, which can set you apart from other candidates.
✨Demonstrate Team Spirit
Collaboration is crucial in a retail environment. Be prepared to discuss how you've worked effectively in teams in the past. Highlight any experiences where you supported colleagues or contributed to achieving team goals.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Sales Assistant. Prepare responses on how you would handle difficult customers or upsell products. This will demonstrate your problem-solving skills and ability to drive sales.
