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For Companies At a Glance
- Tasks: Join us as a Sales Assistant, delivering top-notch customer experiences daily.
- Company: JD Group is a dynamic retail leader focused on career growth and development.
- Benefits: Enjoy flexible shifts, career progression opportunities, and a vibrant team culture.
- Why this job: Be part of a fun, fast-paced environment where your contributions directly impact sales and customer satisfaction.
- Qualifications: A positive attitude and strong communication skills are essential; retail experience is a plus.
- Other info: Opportunities to learn and grow within the company while working with trendy products.
The predicted salary is between 18000 - 30000 ÂŁ per year.
Role overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in‑store devices, offering the full product range, and maximizing opportunities for add‑on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross‑sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well‑organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promotor Score.
- Ensure all stock on the shop floor is fully replenished
Skills and Experience
- A positive attitude towards a fast‑paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Store Colleague employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the latest trends in retail and customer service. Being knowledgeable about current promotions and products will not only help you stand out during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable interacting with customers and demonstrate your confident interpersonal skills when you meet us.
✨Tip Number 3
Be prepared to discuss how you handle challenges in a fast-paced environment. Think of specific examples from your past experiences that showcase your ability to adapt and thrive under pressure, as this is crucial for a Store Colleague.
✨Tip Number 4
Show your enthusiasm for career development during your conversation with us. We value candidates who are motivated to grow within the company, so express your eagerness to learn new skills and take on additional responsibilities.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Store Colleague position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive sales and provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully contributed to sales or improved customer experiences in previous roles. Show that you are motivated by progression and eager to develop your career.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at JD GROUP
✨Show Your Enthusiasm
As a Store Colleague, your enthusiasm for customer service is key. Make sure to express your passion for retail and helping customers during the interview. Share examples of how you've gone above and beyond to create a great shopping experience.
✨Know the Brand
Familiarise yourself with JD Group's products, values, and current promotions. Being knowledgeable about the brand will not only impress the interviewer but also show that you're genuinely interested in the role and the company.
✨Demonstrate Team Spirit
Collaboration is crucial in a retail environment. Be prepared to discuss how you’ve worked effectively in teams before. Highlight any experiences where you helped achieve sales targets or improved store processes together with your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service abilities. Think of scenarios where you had to handle difficult customers or manage stock levels under pressure, and be ready to explain how you approached those situations.
