At a Glance
- Tasks: Manage front desk, ensure security, and assist visitors with a friendly approach.
- Company: Join a dynamic team at Kingsway Distribution Centre focused on safety and service.
- Benefits: Enjoy competitive pay, staff discounts, and a supportive work environment.
- Other info: Full training provided, with opportunities for growth in a collaborative team.
- Why this job: Be the first point of contact and play a vital role in site security.
- Qualifications: Experience in customer service or security, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Responsible To: Profit and Asset Protection Manager
Department: Profit and Asset Protection
Location: Kingsway Distribution Centre
Hours: Monday – Friday 40 hours per week
Salary & Benefits: Competitive/Staff shop/discount
Reception Responsibilities
- Manage front of house security/reception area answering calls, emails and enquiries
- Welcome visitors, contractors, and staff to the site in a courteous manner
- Make sure the reception and waiting area remains clean, organised and professional
- Manage visitors and contractors against booking system, making sure identification is checked, they sign in and appropriate access is provided
- Ensure strict controls of vehicles permitted to enter the site, correctly logged and parking in authorised spaces
- Control and issue keys and access cards in line with site policies and procedures
Security Responsibilities
- Monitor access control, CCTV and security systems to prevent unauthorised access to the site
- Control entry and exit to the site in line with company policies and procedures
- Conduct identification and authorisation checks for staff, visitors and contractors
- Respond appropriately to security incidents, emergencies and fire alarms
- Escalate incidents and concerns to the duty Security Supervisor
- Maintain accurate incident logs, handovers and security records
- Maintain strict confidentiality of sensitive information and company data
- Review CCTV evidence as necessary to complete site audits as directed by the DC Profit & Asset Protection Manager
- Provide operational support to the wider security team across the site when required
- Assist with gatehouse duties, patrols, search procedures, access control during periods of increased operational demand
- Complete any ad‑hoc tasks as directed by the DC Profit & Asset Protection Manager
Skills/Experience/Knowledge needed
- Previous experience in a reception, customer service or security role
- Professional and confident telephone manner
- Strong communication skills, both oral and written
- Strong knowledge of Microsoft packages, including Excel and Outlook
- Strong attention to detail and ability to follow procedures
- Willingness to form strong relationships within a team is key
- Full training provided
Site Security & Front Desk Coordinator employer: JD GROUP
At Kingsway Distribution Centre, we pride ourselves on fostering a supportive and dynamic work environment where our Site Security & Front Desk Coordinator plays a vital role in ensuring safety and professionalism. With competitive salaries, staff discounts, and comprehensive training, we are committed to employee growth and development, making this an excellent opportunity for those seeking meaningful and rewarding employment in a collaborative team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Site Security & Front Desk Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service and security experience, as well as your ability to follow procedures.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front desk role. Make sure you look professional and approachable when you go for interviews or networking events.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your relevant skills and experience, and don’t forget to follow up after applying!
We think you need these skills to ace Site Security & Front Desk Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in reception, customer service, or security roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Site Security & Front Desk Coordinator role. Be personable and let us know what excites you about joining our team.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Site Security & Front Desk Coordinator. Familiarise yourself with the key tasks like managing the reception area, monitoring access control, and responding to security incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves welcoming visitors and handling enquiries, be prepared to discuss your previous customer service experience. Think of specific examples where you provided excellent service or resolved issues effectively. This will highlight your ability to create a positive first impression and manage front-of-house operations.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position, especially when it comes to managing visitor logs and ensuring security protocols are followed. During the interview, mention instances where your attention to detail made a difference, whether in a previous job or a relevant situation. This will reassure them that you can handle sensitive information and follow procedures accurately.
✨Prepare for Scenario Questions
Expect to face scenario-based questions related to security incidents or customer interactions. Practice how you would respond to situations like an unauthorised access attempt or a difficult visitor. This will not only prepare you for the interview but also showcase your problem-solving skills and ability to stay calm under pressure.
