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- Tasks: Oversee JD Sports' eCommerce environment and ensure optimal performance.
- Company: Join a leading sports retailer with a dynamic digital ecosystem.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced role with opportunities to lead during critical incidents.
- Why this job: Be the tech guardian of a major brand and drive impactful digital solutions.
- Qualifications: Experience in eCommerce support and strong ITIL knowledge required.
The predicted salary is between 60000 - 80000 £ per year.
About the role
As a Service Lifecycle Manager, you are the guardian of JD Sports’ production eCommerce environment. This is a highly technical role designed to ensure our complex digital ecosystem operates optimally. You will manage the performance of internal teams and third-party providers, driving the governance of monitoring, incident, and problem management. You must be tenacious and firm with suppliers, possess the technical grit to oversee complex platform integrations, and have the analytical mind to spot patterns in ticket data as well as monitoring data before they become outages. This role requires rapid context-switching and the ability to lead during high-pressure major incidents.
Responsibilities
- Service Lifecycle: Understanding the tech behind them.
- Substantial eCommerce Experience: Proven experience managing a high-volume eCommerce support function. You understand the unique pressures of peak trade and global digital retail.
- ITIL Mastery: Strong understanding of ITIL frameworks and best practices, specifically in a digital-first environment.
Core Competencies
- Supplier Tenacity: Demonstrated ability to be firm and assertive with third-party providers to get work done.
- Analytical Detective Work: Ability to analyse large sets of ticket data to identify patterns and root causes.
- Communication: Excellent interpersonal skills with the ability to present technical RCA reports to non-technical senior management.
- Resilience: Ability to remain calm and lead during major outages, while managing the need for occasional out-of-hours work.
Success in this role will be measured by:
- Stability: Reduction in incident response and resolution times (MTTR).
- Proactivity: Improvement in problem resolution and reduction of recurring incidents via RCA.
- Operational Readiness: Successful integration of new services and projects into the operational environment with minimal disruption.
- Feedback: Improvement in customer satisfaction scores related to service delivery.
- Performance: Effective management of third-party providers and internal teams.
- Vendor Management: Adherence to and maintenance of SLAs, OLAs, and other service commitments by 3rd Party execution layers.
Service Lifecycle Manager - Digital employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lifecycle Manager - Digital
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Lifecycle Manager role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your ITIL knowledge and be ready to discuss how you've tackled high-pressure situations in the past. We want to see that analytical detective work in action!
✨Tip Number 3
Show off your supplier tenacity! Be ready to share examples of how you've effectively managed third-party providers. We love hearing about your assertiveness and how you’ve driven results in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are proactive and ready to make an impact in our digital ecosystem.
We think you need these skills to ace Service Lifecycle Manager - Digital
Some tips for your application 🫡
Show Your Technical Grit: When you're writing your application, make sure to highlight your technical skills and experience with eCommerce environments. We want to see how you've tackled complex platform integrations and managed high-pressure situations in the past.
Be Assertive with Suppliers: Don’t shy away from showcasing your supplier management skills. We’re looking for someone who can be firm and tenacious when dealing with third-party providers, so share examples of how you've successfully navigated those relationships.
Demonstrate Your Analytical Skills: Use your application to illustrate your ability to analyse data and spot patterns. We love a good detective story, so if you’ve identified root causes of issues through ticket data analysis, let us know!
Keep It Professional Yet Personal: While we appreciate professionalism, we also want to get a sense of who you are. Write in a way that reflects your personality, but keep it relevant to the role. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at JD GROUP
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of eCommerce and ITIL frameworks. Brush up on your knowledge of platform integrations and incident management processes, as you'll need to demonstrate your understanding of how these elements work together during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've analysed ticket data to identify patterns or root causes. Be ready to explain how your analytical mindset has led to improvements in incident response times or problem resolution in previous roles.
✨Demonstrate Supplier Tenacity
Think of instances where you had to be assertive with third-party providers. Share stories that highlight your ability to drive results and ensure accountability, as this is crucial for managing external relationships effectively.
✨Stay Calm Under Pressure
Be prepared to talk about how you handle high-pressure situations, especially during major outages. Share techniques you use to remain composed and lead teams through crises, as resilience is key in this role.