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For Companies At a Glance
- Tasks: Supervise and develop your team while ensuring exceptional customer service.
- Company: Join a dynamic retail environment at Rushden Lakes, focused on growth and collaboration.
- Benefits: Enjoy opportunities for career advancement and flexible working hours.
- Why this job: Be a key player in enhancing customer experiences and driving team success.
- Qualifications: Experience in leadership roles and adaptability to different team needs is essential.
- Other info: Ideal for those looking to kickstart their management career in a vibrant setting.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team's career development.
Responsibilities:
- Supervise and develop your team members, making decisions around staff headcount and placement in order to maximize shop floor efficiency.
- Continuously monitor staff performance and deliver feedback to ensure outstanding expectations are met and staff performance is continuously improving.
- Track and enhance store KPI & operational processes, ensuring maximum financial results.
- Contribute to an organized and visually appealing shop floor through inventory management, stock replenishment, and visual merchandising responsibilities.
Role objectives and KPI’s:
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shop floor team to ensure high performance, engagement, and adherence to store policies and procedures.
- Ensure the shop floor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.
Skills and Experience:
- A proven track record handling and resolving unexpected challenges efficiently and effectively.
- Demonstrated experience in a people leadership role with evidence of the ability to adapt management styles to various store colleague needs.
- Evidence of actively developing colleagues into their next career step.
- Flexibility to work varied shifts, including weekends and holidays, based on store requirements.
Rushden Lakes - Floor Manager employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rushden Lakes - Floor Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and expectations of a Floor Manager role. Research common issues faced in retail management, such as staff motivation and customer satisfaction, so you can discuss how you would tackle these during your interview.
✨Tip Number 2
Network with current or former employees at Rushden Lakes or similar retail environments. They can provide valuable insights into the company culture and management style, which will help you tailor your approach when discussing your leadership experience.
✨Tip Number 3
Prepare examples of how you've successfully led teams in the past. Be ready to share specific instances where you improved team performance or customer satisfaction, as this will demonstrate your capability to meet the role's objectives.
✨Tip Number 4
Show your enthusiasm for career development by discussing your own professional growth goals. Highlight how you plan to develop your team members and contribute to their success, aligning with the company's focus on staff development.
We think you need these skills to ace Rushden Lakes - Floor Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Floor Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Leadership Experience: Emphasise any previous leadership roles or experiences in your CV and cover letter. Provide specific examples of how you have successfully managed teams, resolved challenges, and contributed to team development.
Showcase Customer Service Skills: Since customer satisfaction is a key objective, include examples of how you have driven exceptional service standards in past roles. Mention any metrics or KPIs you have improved through your efforts.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description to demonstrate that you are a perfect fit for the position and show your enthusiasm for the opportunity.
How to prepare for a job interview at JD GROUP
✨Show Your Leadership Skills
As a Floor Manager, you'll be expected to lead a team. Be prepared to share examples of how you've successfully managed and developed team members in the past. Highlight your ability to adapt your management style to different personalities and situations.
✨Demonstrate Problem-Solving Abilities
The role requires handling unexpected challenges efficiently. Think of specific instances where you've resolved issues on the shop floor or improved processes. This will show your potential employer that you can think on your feet and maintain operational efficiency.
✨Understand KPIs and Financial Results
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you've tracked and enhanced store performance in previous roles, and how you plan to do the same in this position.
✨Emphasise Customer Satisfaction
Customer satisfaction is crucial in retail. Prepare to talk about how you've previously ensured high service standards and addressed customer needs effectively. Share any strategies you've implemented to enhance the shopping experience.
