At a Glance
- Tasks: Help customers with queries via phone, email, and social media while representing our brand positively.
- Company: Join a dynamic team at JD plc, known for its customer-centric approach.
- Benefits: Flexible working hours, training opportunities, and a supportive work environment.
- Other info: Be part of a fast-growing company with opportunities for career advancement.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Customer Care Advisor - French Speaking
Role overview
Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolution’s to customer queries.
Responsibilities
- Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
- Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
- Providing technical assistance to customers placing orders on the website.
- Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases.
- Communicating information about the company’s products and services.
- Dealing with written communication through email and post, as well as general administrative duties.
- Accurately recording reasons for customer contacts.
- Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
- Constructively explaining processes and procedures when things occasionally don’t go to plan.
- Role objectives and KPI’s
- Key objective of the role
- Competencies
Skills and Experience
Skills and Experience
- Previous experience in a customer service role is desirable.
- You need to have the ability to remain calm and focussed when dealing with challenging situations.
- Ability to work on own initiative and as part of a team.
- Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.
- Understands the need for confidentiality and compliance with legislation.
- Open and adaptable to change, as a fast-growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must.
- Flexible approach to working, as we need to cover a 24/7 operation.
- Can-do attitude, accountable even when something is outside area of responsibility.
- Ability to provide good judgement, even in pressurised situations.
- Is a self-starter and self-sufficient.
- Excellent PC skills.
- Excellent communicator.
- Positive manner.
- Training requirements for the role
What are the minimum training and development needs in order to progress to the next role.
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Multilingual Customer Care Advisor - French Speaking in Rochdale employer: JD GROUP
JD Sports Group PLC is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, JD provides extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to the company's success as a leading international retailer. Located in a vibrant industry hub, employees benefit from a culture that values creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
