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For Companies At a Glance
- Tasks: Supervise staff, enhance customer service, and drive sales in a fast-paced retail environment.
- Company: Join a leading retail brand with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a 25% discount, monthly bonuses, and access to health and well-being services.
- Why this job: Be part of a dynamic team and develop your leadership skills while making a real impact.
- Qualifications: Previous supervisory experience in retail and strong communication skills required.
- Other info: Opportunities for personal development and career progression available.
The predicted salary is between 12 - 16 £ per hour.
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor in Pudsey employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Pudsey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses! Think about common interview questions related to customer service and team leadership. We recommend rehearsing your answers out loud so you can deliver them confidently when it counts.
✨Tip Number 3
Show off your passion for retail! During the interview, share your thoughts on current trends and how they relate to the store's offerings. This will demonstrate your enthusiasm and knowledge, making you stand out as a candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your excitement about the role!
We think you need these skills to ace Supervisor in Pudsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any relevant achievements that show you can drive sales and maintain high standards.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail and how your experience aligns with our values. Share specific examples of how you've delivered excellent customer service or trained staff in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone and ensure there are no typos or grammatical errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JD GROUP
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Show Off Your Supervisory Skills
Since this role involves supervising staff, be prepared to talk about your previous experience in a supervisory or team leader position. Highlight any coaching or mentoring you've done, and how you’ve helped improve team performance in a fast-paced environment.
✨Understand Sales Targets and KPIs
Familiarise yourself with common retail KPIs like Units, Conversion, and ATV. Be ready to discuss how you’ve contributed to achieving sales targets in the past, and think about strategies you could implement to drive sales in this new role.
✨Demonstrate Your Passion for Retail
Employers love candidates who are genuinely passionate about the industry. Research the latest trends and competitors in retail, and be prepared to share your insights during the interview. This will show that you’re not just looking for any job, but that you’re excited about this opportunity.