At a Glance
- Tasks: Lead the shop floor, support daily operations, and motivate your team to deliver top-notch customer service.
- Company: Join JD Sports, a dynamic retail leader with a passion for sports and style.
- Benefits: Enjoy staff discounts, holiday allowance, gym memberships, and personal development opportunities.
- Other info: We celebrate diversity and empower every colleague to thrive.
- Why this job: Be part of a vibrant team and make a real impact in a fast-paced retail environment.
- Qualifications: Previous supervisory experience in retail and strong leadership skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
As a Floor Manager at JD Sports, you will lead the shop floor, support daily operations, and develop a motivated team to deliver outstanding customer service while maintaining high standards in visual merchandising and sales performance.
Key Responsibilities
- Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
- Drive commercial performance through effective shop‑floor execution, including merchandising, replenishment, and motivating the team.
- Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
- Support day‑to‑day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop‑floor environment.
Skills & Experience Required
- Previous supervisory experience in a fast‑paced retail or customer‑facing environment.
- Strong communication and leadership skills with proven experience supporting and developing team members.
- Excellent attention to detail with the ability to uphold high operational and visual standards.
- Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.
Desirable Attributes
- Passionate about the JD brand, retail trends, and delivering a standout customer experience.
- Energetic, hands‑on leader who thrives in a busy and dynamic environment.
- Confident problem solver with strong customer‑resolution skills.
- Interest or experience in visual merchandising, product presentation, or brand standards.
What We Offer
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme
- Discounted Gym membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
Equal Opportunity Employer
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.
Floor Manager in Pontyclun employer: JD GROUP
At JD Sports, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As a Floor Manager, you will benefit from a supportive environment with opportunities for professional development, alongside perks such as staff discounts and access to gym memberships. Join us in a dynamic retail setting where your leadership can shine and contribute to delivering outstanding customer experiences.
