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- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a dynamic retailer focused on career development and progression.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and professional development opportunities.
- Why this job: Be part of a team that values your growth and offers real career advancement.
- Qualifications: Positive attitude, strong communication skills, and flexibility to work various shifts.
- Other info: Access to apprenticeships, discounted gym memberships, and opportunities to volunteer.
The predicted salary is between 950 - 1167 £ per month.
Role overview: We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilising in-store devices, offering the full product range, and maximising opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organised according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organised and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Store Colleague in Penicuik employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague in Penicuik
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Group. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering an exceptional shopping experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It reflects your professionalism and shows that you take the opportunity seriously. Plus, it gives a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Store Colleague position!
We think you need these skills to ace Store Colleague in Penicuik
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to an exceptional shopping experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. Mention how you can drive sales and maintain high standards, as these are key aspects of the Store Colleague role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Store Colleague. Familiarise yourself with customer service principles and sales techniques, as well as the importance of maintaining visual merchandising standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to thrive in a fast-paced retail environment and your commitment to delivering a great shopping experience.
✨Be Ready to Discuss Sales Strategies
Since driving sales is a key part of the role, be prepared to talk about how you would approach upselling and cross-selling products. Consider sharing specific strategies you've used before or ideas you have for maximising sales opportunities in-store. This shows that you're proactive and results-driven.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well with others and adapt to different situations. Retail can be unpredictable, so mentioning your flexibility in working various shifts and your willingness to support other departments will resonate well with the interviewers. They want to see that you're a team player who can contribute to achieving store targets.
