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- Tasks: Lead a dynamic team, ensuring top-notch customer service and driving sales.
- Company: Join JD Group, a leading retail brand with a vibrant culture.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and career development opportunities.
- Why this job: Step into management and make a real impact in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service.
- Other info: Access to apprenticeships, gym discounts, and opportunities to volunteer.
The predicted salary is between 24000 - 36000 £ per year.
Role overview: We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.
Responsibilities:
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits: We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Floor Manager in Oxford employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even chat with folks on LinkedIn. You never know who might have the inside scoop on a Floor Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your previous experience in retail management. Share specific examples of how you've driven sales or improved customer satisfaction – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds when they're making decisions.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for enthusiastic candidates like you. Plus, applying directly can sometimes give you a better shot at landing that Floor Manager position!
We think you need these skills to ace Floor Manager in Oxford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for retail shine through! We want to see that you're excited about the Floor Manager role and ready to take on new challenges. A bit of personality goes a long way!
Tailor Your Experience: Make sure to highlight your previous supervisory or management experience in a fast-paced environment. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for strong communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Floor Manager role. Familiarise yourself with the responsibilities and objectives mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team. Prepare examples of how you've successfully motivated and developed team members in previous roles. Highlight any specific achievements that demonstrate your ability to drive performance and engagement.
✨Customer Service is Key
Since customer satisfaction is a top priority, think of instances where you've gone above and beyond for customers. Be ready to discuss how you would handle complaints or difficult situations, showcasing your problem-solving skills.
✨Dress to Impress and Be Yourself
First impressions matter! Dress smartly to reflect the company’s culture, but also let your personality shine through. Being authentic can help you connect better with the interviewers and show them you're a great fit for their team.
