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For Companies At a Glance
- Tasks: Lead the team and ensure every customer has an amazing shopping experience.
- Company: Join JD Sports, a dynamic leader in retail with a focus on people and innovation.
- Benefits: Enjoy staff discounts, gym memberships, and personal development opportunities.
- Other info: Embrace a culture that values diversity and empowers every colleague.
- Why this job: Be part of a vibrant team and make a real impact in a fast-paced environment.
- Qualifications: Previous supervisory experience and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Floor Manager at JD Sports, you play a key role in delivering the JD experience, supporting the smooth running of the shop floor and ensuring every customer walks away feeling valued. You’ll support daily operations, lead by example on the sales floor, and help develop a confident, motivated team. Your energy, organisation and passion for great service will keep the store looking sharp, running efficiently and reflecting the standards JD is known for.
Key Responsibilities
- Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
- Drive commercial performance through effective shop‑floor execution, including merchandising, replenishment, and motivating the team.
- Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
- Support day‑to‑day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop‑floor environment.
Skills & Experience Required
- Previous supervisory experience in a fast‑paced retail or customer‑facing environment.
- Strong communication and leadership skills with proven experience supporting and developing team members.
- Excellent attention to detail with the ability to uphold high operational and visual standards.
- Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.
Desirable Attributes
- Passionate about the JD brand, retail trends, and delivering a standout customer experience.
- Energetic, hands‑on leader who thrives in a busy and dynamic environment.
- Confident problem solver with strong customer‑resolution skills.
- Interest or experience in visual merchandising, product presentation, or brand standards.
What We Offer
- We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme
- Discounted Gym membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
As part of our successful and continually evolving company, we encourage you to embrace and uphold our strategic priorities: putting people first, digital innovation, customer focus, and operational excellence.
Floor Manager - Newcastle Airport in Newcastle upon Tyne employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Newcastle Airport in Newcastle upon Tyne
✨Tip Number 1
Get to know the JD brand inside out! Familiarise yourself with their products, values, and customer service standards. This will not only help you stand out in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for your interview by practising common questions related to retail management. Think about scenarios where you've led a team or solved customer issues, as these experiences will be key to showcasing your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the JD team!
We think you need these skills to ace Floor Manager - Newcastle Airport in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for JD: When writing your application, let your enthusiasm for the JD brand shine through. Share why you love retail and how you can contribute to delivering that standout customer experience we’re known for.
Highlight Your Leadership Skills: Make sure to showcase any previous supervisory experience you have. We want to see how you've led teams in fast-paced environments and how you can motivate others to maintain high performance on the shop floor.
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention specific examples of how you've upheld operational and visual standards in past positions. This will show us you understand the importance of maintaining a sharp store environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at JD GROUP
✨Know the JD Experience
Before your interview, make sure you understand what the JD experience is all about. Familiarise yourself with their service standards and think of examples where you've delivered exceptional customer service in the past. This will show that you're aligned with their values and ready to contribute.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare to discuss your previous supervisory experiences and how you've motivated and developed team members. Think of specific instances where your leadership made a difference in a fast-paced environment.
✨Demonstrate Commercial Awareness
Understand how daily operations impact store KPIs. Be ready to talk about how you've driven commercial performance in previous roles, whether through merchandising or motivating your team. Showing that you can connect actions to results will impress the interviewers.
✨Be Energetic and Engaging
JD Sports values energy and passion, so let your personality shine during the interview. Be enthusiastic about the brand and retail trends, and don’t hesitate to share your ideas on how to enhance the customer experience. A positive attitude can set you apart from other candidates.