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- Tasks: Lead and manage the performance and security of our network infrastructure.
- Company: Join a forward-thinking organisation focused on innovation and excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Be the go-to expert for network solutions and make a real difference.
- Qualifications: Proven experience in network management and strong technical skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Network Service Owner is accountable for the end-to-end performance, stability, security and governance of the organisation's network infrastructure. This is a senior technical role that bridges hands-on engineering expertise with service ownership responsibilities. The postholder will lead network incident response, set and prioritise BAU activity, manage risk and performance reporting, and act as the primary escalation point for all network-related matters across the business.
Technical Ownership
- Maintain deep technical knowledge of the organisation's network estate, including LAN, WAN, SD-WAN, wireless, firewalls, DNS, DHCP, proxies and cloud networking.
- Provide technical direction and standards for network architecture, configuration and change.
- Review and approve significant network changes, ensuring alignment with security and resilience requirements.
- Act as the most senior technical escalation point for complex network issues.
- Maintain up-to-date network documentation, topology diagrams and configuration records.
BAU Prioritisation & Service Management
- Own and manage the network BAU queue, setting priorities in line with business impact and risk.
- Ensure day-to-day network operations are delivered to agreed service levels and that the team has clear direction on workload.
- Define and maintain operational runbooks, procedures and standards.
- Manage vendor and partner relationships relevant to network services, including ISPs, hardware vendors and managed service providers.
- Oversee lifecycle management of network hardware and software, including patching, firmware and end-of-life planning.
Incident Management
- Lead the response to all major network incidents, acting as the technical authority and single point of accountability during live incidents.
- Ensure timely diagnosis, escalation and resolution, with clear communication to stakeholders throughout.
- Produce post-incident reviews (PIRs) with root cause analysis and remediation actions, and track through to completion.
- Feed into the wider organisational Incident Response process, ensuring network-related incidents are appropriately classified, logged and reported.
- Participate in and support Cyber Incident Response where network forensics or containment activity is required.
On-Call
- Participate in a rotational on-call rota, providing out-of-hours cover for critical network incidents.
- Respond within agreed SLAs to on-call alerts and escalations.
- On-call participation is remunerated in line with the organisation's on-call allowance policy.
Network Service Owner employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Service Owner
✨Tip Number 1
Network Service Owners need to showcase their technical expertise during interviews. Brush up on your knowledge of LAN, WAN, and cloud networking, and be ready to discuss real-life scenarios where you've tackled complex network issues.
✨Tip Number 2
Don’t just wait for job alerts! Actively network with professionals in the industry. Join relevant forums or LinkedIn groups, and engage in discussions. You never know when a connection might lead to an opportunity!
✨Tip Number 3
When you get an interview, prepare some insightful questions about the company's network infrastructure and incident management processes. This shows you're genuinely interested and have done your homework!
✨Tip Number 4
Finally, don’t forget to apply through our website! We’re always on the lookout for talented individuals who can take ownership of our network services. Your next big opportunity could be just a click away!
We think you need these skills to ace Network Service Owner
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your deep technical knowledge of network infrastructure in your application. We want to see your expertise in areas like LAN, WAN, and firewalls, so don’t hold back on showcasing your experience!
Tailor Your Application: Take the time to tailor your CV and cover letter to match the job description. We love it when applicants align their skills and experiences with what we’re looking for, so make it personal and relevant!
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your qualifications and why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JD GROUP
✨Know Your Network Inside Out
Make sure you have a solid grasp of the technical aspects of network infrastructure, including LAN, WAN, SD-WAN, and security protocols. Brush up on your knowledge of firewalls, DNS, DHCP, and cloud networking, as these will likely come up during the interview.
✨Showcase Your Incident Management Skills
Be prepared to discuss your experience with managing network incidents. Share specific examples of how you've led responses to major incidents, including your approach to diagnosis, escalation, and resolution. Highlight any post-incident reviews you've conducted and the lessons learned.
✨Demonstrate Leadership in Service Management
Since this role involves prioritising BAU activities, be ready to talk about how you've managed workloads and set priorities in previous positions. Discuss your experience with operational runbooks and how you've ensured that day-to-day operations meet service level agreements.
✨Engage with Vendor Relationships
Talk about your experience managing vendor and partner relationships relevant to network services. Be specific about how you've collaborated with ISPs and hardware vendors, and how you’ve handled lifecycle management of network hardware and software.