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- Tasks: Lead a team to deliver top-notch customer service and drive sales in a vibrant retail environment.
- Company: Join the dynamic JD Group, a leader in retail with a focus on innovation and teamwork.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and opportunities for personal growth.
- Why this job: Be part of a supportive team where you can develop your skills and make a real impact.
- Qualifications: Previous supervisory experience in retail and a passion for customer service are essential.
- Other info: Access to training, apprenticeships, and a chance to volunteer for positive change.
The predicted salary is between 24000 - 36000 £ per year.
Role overview: Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience:
- Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor - Naylors Nantwich employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Naylors Nantwich
✨Tip Number 1
Get to know the company inside out! Research Naylors Nantwich and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to supervisory roles in retail. Think about your past experiences and how they align with the responsibilities of the Supervisor position at Naylors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their success.
We think you need these skills to ace Supervisor - Naylors Nantwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Supervisor role at Naylors Nantwich. Highlight your previous supervisory experience and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Customer Service Skills: Since delivering excellent customer service is key, share specific examples of how you've handled customer complaints or improved service levels in your past roles. We love to see candidates who are passionate about creating a great shopping experience!
Highlight Your Team Leadership Experience: As a supervisor, you'll be training and developing staff, so make sure to mention any coaching or mentoring experience you have. We’re looking for someone who can inspire and lead a team, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at JD GROUP
✨Know Your Customer Service Basics
As a supervisor, you'll need to deliver excellent customer service. Brush up on common customer service scenarios and how to handle complaints effectively. Think about examples from your past experience where you turned a negative situation into a positive one.
✨Showcase Your Leadership Skills
Since you'll be supervising staff, it's crucial to demonstrate your leadership abilities. Prepare to discuss your previous experience in coaching and mentoring team members. Share specific instances where you helped someone improve or achieve their goals.
✨Understand Sales Targets and KPIs
Familiarise yourself with sales targets and key performance indicators (KPIs) relevant to the role. Be ready to talk about how you've driven sales in the past and any strategies you used to exceed targets. This shows you're results-oriented and understand the business side of retail.
✨Visual Merchandising Matters
High visual merchandising standards are essential for this role. Think about how you can maintain an appealing shop floor and share any creative ideas you have for visual displays. Being able to discuss your attention to detail will set you apart from other candidates.
