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- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer service.
- Company: Join a leading retail brand with a focus on innovation and teamwork.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and personal development opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous management experience in retail and strong communication skills required.
- Other info: Access to apprenticeships, gym discounts, and opportunities for community engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities
- Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive store sales through effective merchandising, stock replenishment & team motivation.
- Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
- Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Proven track record of achieving and exceeding sales targets and KPI’s.
- Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from over retailers through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Senior Floor Manager in Manchester employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Floor Manager in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved a customer issue. We want to hear about your successes, so be ready to share those moments that highlight your skills.
✨Tip Number 3
Don’t just sit back after applying; follow up! A quick email or call can show your enthusiasm for the role. It’s a great way to remind them of your application and keep you on their radar.
✨Tip Number 4
Leverage your network! Reach out to current or former employees on LinkedIn to get insights about the role and the company. They might even put in a good word for you, which can really boost your chances!
We think you need these skills to ace Senior Floor Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Floor Manager role. Highlight your leadership experience and any achievements related to sales and KPIs. We want to see how you can drive results!
Showcase Your Skills: In your cover letter, emphasise your strong communication skills and your passion for retail. Share specific examples of how you've motivated teams or improved customer satisfaction in previous roles. This is your chance to shine!
Be Authentic: Let your personality come through in your application. We value authenticity, so don’t be afraid to show us who you are and what makes you a great fit for our team. A little bit of your unique flair can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at JD GROUP
✨Know Your Numbers
As a Senior Floor Manager, you'll need to be on top of your KPIs. Before the interview, brush up on your understanding of sales metrics and how you've driven performance in previous roles. Be ready to share specific examples of how you met or exceeded targets.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about how you can demonstrate your ability to mentor and motivate a team. Prepare anecdotes that highlight your experience in developing colleagues and fostering a positive work environment.
✨Customer Service is Key
Exceptional customer service is at the heart of this position. Be prepared to discuss how you've handled customer complaints and ensured satisfaction in past roles. Share any strategies you've implemented to improve service standards.
✨Stay Current with Trends
Having a keen eye for retail trends is crucial. Research the latest developments in the industry and be ready to discuss how these trends could impact the store's performance. Showing that you're proactive about staying informed will impress your interviewers.
