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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join a leading retail brand at Liverpool Airport with growth opportunities.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and personal development courses.
- Why this job: Step into management and make a real impact in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service.
- Other info: Access to exclusive deals, gym memberships, and opportunities to volunteer.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team's career development.
Responsibilities
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment, and team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience
- Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
- Passionate about retail and hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail and ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships and accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
Floor Manager - Liverpool Airport in London employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Liverpool Airport in London
✨Tip Number 1
Network like a pro! Connect with people in the industry, especially those already working at Liverpool Airport. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality during interviews! We want to see your enthusiasm for retail and how you can motivate a team. Be yourself and let your passion shine through.
✨Tip Number 3
Prepare some killer questions for your interviewers. Ask about their team culture or how they support career development. It shows you're genuinely interested and ready to grow with the company.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Floor Manager - Liverpool Airport in London
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for retail and management shine through in your application. Make sure to highlight any relevant experience and how it aligns with our values and the role of Floor Manager.
Tailor Your CV: Don’t just send a generic CV! We love when applicants customise their CVs to reflect the specific skills and experiences that match the Floor Manager position. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the role. Keep it engaging, concise, and focused on how you can contribute to our team and enhance customer satisfaction at Liverpool Airport.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Floor Manager role and its responsibilities. Familiarise yourself with customer service standards, team motivation techniques, and stock management practices. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Leadership Skills
As a potential Floor Manager, you'll need to lead and develop a team. Prepare examples of how you've successfully motivated and coached team members in the past. Highlight any specific achievements that showcase your ability to drive performance and engagement on the shop floor.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer inquiries and complaints. Think of real-life examples where you've provided exceptional customer service or resolved issues effectively. This will show your potential employer that you're ready to maintain high service standards.
✨Demonstrate Your Passion for Retail
Make sure to express your enthusiasm for retail and your understanding of current trends and competitors. Share insights on how you can contribute to the store's success and align with the company's values. This will help you stand out as a candidate who truly cares about the role.
