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- Tasks: Lead a dynamic team, ensuring top-notch customer service and driving sales.
- Company: Join JD Group, a leading retail brand with a vibrant culture.
- Benefits: Enjoy 25% off products, bonuses, health plans, and career development opportunities.
- Why this job: Step into management and make a real impact in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service.
- Other info: Access to exclusive discounts, well-being services, and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team's career development.
Responsibilities
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience
- Previous supervisory or management experience in a fast-paced retail/customer facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
Floor Manager in London employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in London
✨Tip Number 1
Network like a pro! Get chatting with people in the industry, whether it's at events or online. You never know who might have the inside scoop on a job opening.
✨Tip Number 2
Show off your personality during interviews! Be enthusiastic and let your passion for retail shine through. Remember, they want to see how you’ll fit into their team.
✨Tip Number 3
Prepare some killer questions for your interviewers. This shows you're genuinely interested in the role and helps you figure out if the company is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us!
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for retail shine through! We want to see that you're excited about the Floor Manager role and ready to take on new challenges. A bit of personality goes a long way!
Tailor Your Experience: Make sure to highlight any previous supervisory or management experience you have in a fast-paced environment. We love seeing how your skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps – we’re all about making things easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Floor Manager role and its responsibilities. Familiarise yourself with customer service standards, team motivation techniques, and stock management practices. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so be prepared to discuss your previous supervisory experience. Share specific examples of how you've motivated teams, resolved conflicts, or improved performance in a retail environment. This will show that you're ready to take on a management role.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Think of real-life situations where you've successfully addressed customer needs or improved service standards. This will highlight your problem-solving skills and commitment to exceptional service.
✨Demonstrate Your Passion for Retail
Make it clear that you're passionate about retail and aware of current trends and competitors. Discuss what excites you about the industry and how you can contribute to the store's success. This enthusiasm can set you apart from other candidates.
