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- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer service.
- Company: Join a leading retail brand with a vibrant and supportive culture.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and personal development opportunities.
- Why this job: Make a real impact in retail while growing your career in a fast-paced environment.
- Qualifications: Previous management experience in retail and a passion for customer service.
- Other info: Access to exclusive discounts, wellness services, and opportunities to volunteer.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team toward achieving sales and KPI targets while providing unparalleled service.
Responsibilities
- Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive store sales through effective merchandising, stock replenishment & team motivation.
- Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
- Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
Role objectives and KPI’s
- Contribute to achieving or exceeding the store's monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Proven track record of achieving and exceeding sales targets and KPI’s.
- Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from over retailers through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Senior Floor Manager in Leicester employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Floor Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Senior Floor Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and sales targets. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 3
Show off your passion for retail during interviews! Share your insights on the latest trends and how you’ve successfully driven sales in previous roles. This will demonstrate your commitment and understanding of the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Floor Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any achievements related to sales targets and KPIs. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how your leadership style aligns with our values. Share specific examples of how you've motivated teams or improved customer satisfaction in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your personality. We love candidates who can connect with others just as much as they can manage a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at JD GROUP
✨Know Your Numbers
Before the interview, brush up on your understanding of key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've driven sales and improved metrics in previous positions. This shows you’re not just familiar with the numbers but can actively contribute to achieving targets.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and mentoring abilities. Think about times when you’ve successfully developed team members or fostered a positive work environment. This will demonstrate your capability to lead and motivate a team effectively.
✨Customer Service is Key
Be ready to share specific instances where you’ve gone above and beyond for customers. Discuss how you handle complaints and ensure customer satisfaction. This aligns perfectly with the company’s focus on exceptional service standards.
✨Stay Updated on Trends
Research the latest retail trends and competitors before your interview. Being knowledgeable about the industry shows your passion for retail and helps you stand out as a candidate who is proactive and engaged with the market.