At a Glance
- Tasks: Assist the Store Manager in daily operations and drive sales while ensuring exceptional customer service.
- Company: Join JD Sports, a leading global retailer in sports fashion with over 3,400 stores worldwide.
- Benefits: Enjoy perks like staff discounts, a discretionary bonus scheme, and personal development opportunities.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a thriving retail environment.
- Qualifications: Retail management experience and strong communication skills are essential for this role.
- Other info: Applications will be reviewed within two weeks; successful candidates will be contacted for interviews.
The predicted salary is between 24000 - 36000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.
Customer Service
- Ensure that customers are given considerate and responsible service throughout their visit.
- Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner.
- Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys.
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Able to understand and interpret the relevant Oracle reports.
- Utilise in-store devices, ensuring that all team members are driving this at every opportunity.
- Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion.
Visual Merchandising
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Ensure that the weekly brief has been actioned with the store.
- Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
- Keep stock on display clean and presentable at all times.
Training & Development
- Develop internal staff and promote progression within the group.
- Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments.
- Assist with store recruitment, new starter inductions, and staff training.
- Management development should be prioritised with the use of the Trainee Management Academy.
Skills/Experience/Knowledge Needed
- Retail Management experience.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- IT skills – Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Incremental Holiday Allowance
- Discretionary Bonus Scheme
- Staff Discount On JD Group and other brands within the organisation
- Pension Scheme
- Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time. #J-18808-Ljbffr
jd Sports - Assistant Manager, Dalston employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land jd Sports - Assistant Manager, Dalston
✨Tip Number 1
Familiarize yourself with JD Sports' brand values and customer service standards. Understanding what makes JD unique will help you align your approach during the interview and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've successfully driven sales and motivated a team in previous roles. This will highlight your capability to meet KPIs and lead effectively.
✨Tip Number 3
Be ready to discuss your knowledge of visual merchandising techniques. Think of ways you've previously engaged customers through effective displays, as this is crucial for attracting foot traffic in-store.
✨Tip Number 4
Prepare to talk about your approach to training and developing staff. Highlight any past experiences where you've helped team members grow, as this aligns with JD's focus on internal progression and development.
We think you need these skills to ace jd Sports - Assistant Manager, Dalston
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Manager position at JD Sports. Understand the key responsibilities and required skills, such as retail management experience and strong communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to meet KPIs and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for sports fashion and your alignment with JD Sports' values. Mention how your experience can contribute to their goals of operational excellence and customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JD GROUP
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you resolved customer inquiries or complaints effectively.
✨Demonstrate Your Sales Acumen
Be prepared to discuss how you've achieved or exceeded sales targets in previous roles. Familiarize yourself with key performance indicators (KPIs) and be ready to explain how you would use them to drive sales in the store.
✨Highlight Your Management Skills
Since you'll be assisting the Store Manager, emphasize your retail management experience. Discuss how you've motivated teams, managed training and development, and contributed to a positive work environment.
✨Understand Visual Merchandising
Research visual merchandising techniques and be ready to talk about how you can attract and engage customers through effective displays. Mention any relevant experience you have in this area.