Gym Operations & Member Experience Lead
Gym Operations & Member Experience Lead

Gym Operations & Member Experience Lead

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead gym operations, develop team standards, and enhance member experience.
  • Company: A top fitness organisation in Hull and East Yorkshire.
  • Benefits: Competitive salary, career growth, and a vibrant work environment.
  • Why this job: Join a passionate team and make a difference in members' fitness journeys.
  • Qualifications: Level 2 Gym Instructor qualification and management experience in leisure.
  • Other info: Dynamic role with opportunities to shape the future of fitness.

The predicted salary is between 28800 - 43200 £ per year.

A leading fitness organization based in Hull and East Yorkshire is seeking an experienced manager to oversee gym operations, develop team standards, and drive membership growth. The ideal candidate will hold a Level 2 Gym Instructor qualification and have a strong background in management within the leisure industry.

Responsibilities include:

  • Ensuring high standards of service
  • Maintaining cleanliness
  • Adhering to health and safety regulations
  • Providing an exemplary customer experience

Gym Operations & Member Experience Lead employer: JD GROUP

Join a dynamic fitness organisation in Hull and East Yorkshire that prioritises employee development and a vibrant work culture. With a focus on high standards of service and member satisfaction, we offer comprehensive training opportunities, competitive benefits, and a supportive environment where your contributions directly impact our community's health and wellness. Experience the unique advantage of working in a location that fosters both personal and professional growth while being part of a passionate team dedicated to enhancing member experiences.
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Contact Detail:

JD GROUP Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Gym Operations & Member Experience Lead

✨Tip Number 1

Network like a pro! Reach out to your connections in the fitness industry, especially those who work in gym operations. A friendly chat can lead to insider info about job openings that might not even be advertised yet.

✨Tip Number 2

Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, bring along examples of how you've improved member experiences or driven growth in previous roles. Numbers speak volumes!

✨Tip Number 3

Be proactive! If you see a gym you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Sometimes, the best opportunities come from simply putting yourself out there.

✨Tip Number 4

Apply through our website! We’ve got loads of great opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team in enhancing member experiences.

We think you need these skills to ace Gym Operations & Member Experience Lead

Management Skills
Customer Service Excellence
Health and Safety Compliance
Team Development
Gym Operations Management
Membership Growth Strategies
Level 2 Gym Instructor Qualification
Attention to Cleanliness Standards

Some tips for your application 🫡

Show Your Passion for Fitness: When writing your application, let your enthusiasm for the fitness industry shine through. We want to see how your passion aligns with our mission to provide an exceptional gym experience.

Highlight Relevant Experience: Make sure to detail your management experience in the leisure industry. We’re looking for specific examples of how you’ve driven membership growth and maintained high service standards in your previous roles.

Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualifications mentioned in the job description. This shows us you’re genuinely interested in the role.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.

How to prepare for a job interview at JD GROUP

✨Know Your Stuff

Make sure you’re well-versed in the fitness industry, especially regarding gym operations and member experience. Brush up on health and safety regulations, as well as customer service standards. This will show that you’re not just a candidate, but someone who truly understands the role.

✨Showcase Your Management Skills

Prepare examples from your past experiences where you successfully managed a team or improved operations. Think about specific challenges you faced and how you overcame them. This will demonstrate your leadership abilities and your knack for driving membership growth.

✨Emphasise Customer Experience

Since the role focuses heavily on member experience, be ready to discuss how you would enhance customer satisfaction. Share ideas on creating a welcoming environment and maintaining high service standards. This shows you’re proactive and committed to providing an exemplary experience.

✨Ask Insightful Questions

Prepare thoughtful questions about the organisation’s culture, team dynamics, and future goals. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.

Gym Operations & Member Experience Lead
JD GROUP

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