At a Glance
- Tasks: Lead and motivate a high-performing team to deliver exceptional customer service.
- Company: Join a dynamic retail group with a focus on growth and development.
- Benefits: Enjoy discounts, bonuses, health plans, and career development opportunities.
- Other info: Access to apprenticeships and a supportive community for personal growth.
- Why this job: Make a real impact in a vibrant store environment while developing your leadership skills.
- Qualifications: 2+ years of management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a store that is safe and compliant operating environment for all colleagues and customers.
- Deliver our financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Great coaching, mentoring and team building skills that drive team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two-way, clear, and honest feedback.
- Builds great relationships.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well‑being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Department Manager in Gateshead employer: JD GROUP
At GO, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where colleagues are motivated and engaged. With a strong focus on personal and professional development, we offer extensive training programmes, career pathways, and a range of benefits including exclusive discounts and health services, ensuring our team members thrive both in their roles and beyond. Join us in creating a customer-centric environment that not only meets but exceeds expectations, while enjoying the unique advantages of working in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager in Gateshead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, so don’t just memorise answers. Think about how your experiences align with the role of Department Manager.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and helps you figure out if the company is right for you. Ask about team dynamics or growth opportunities!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a nice touch and keeps you on their radar. Plus, it gives you another chance to express your enthusiasm for the position!
We think you need these skills to ace Department Manager in Gateshead
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your coaching and mentoring abilities.
Customer Service is Key:Since customer service is at the heart of our business, don’t forget to mention your passion for delivering exceptional service. Tell us about times you’ve gone above and beyond to exceed customer expectations – we love hearing those stories!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your experience and skills better, making it easier for us to see if you're a good fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at JD GROUP
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you discuss how you can enhance customer experience and team performance.
✨Showcase Your Leadership Style
Be ready to share specific examples of how you've motivated and developed teams in the past. Discuss your coaching techniques and how you’ve successfully handled challenges, as this will demonstrate your ability to lead a high-performing team.
✨Understand Retail KPIs
Brush up on key retail metrics like sales targets, conversion rates, and customer satisfaction scores. Be prepared to discuss how you’ve used these KPIs to drive performance and improve store standards in previous roles.
✨Prepare Questions for Them
Think of insightful questions to ask about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
