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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join a leading retail brand at Liverpool Airport with growth opportunities.
- Benefits: Enjoy discounts, bonuses, health plans, and personal development courses.
- Why this job: Step into management and make a real impact in a fast-paced environment.
- Qualifications: Previous retail management experience and strong communication skills.
- Other info: Be part of a supportive culture that values your growth and well-being.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team's career development.
Responsibilities
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience
- Previous supervisory or management experience in a fast-paced retail/customer facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
Floor Manager - Liverpool Airport employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Liverpool Airport
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Think about how your past experiences relate to the Floor Manager role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the professional yet approachable vibe of the retail environment. First impressions matter, so show up looking sharp and ready to lead the team.
✨Tip Number 4
Follow up after your interview with a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a fantastic fit for the Floor Manager position!
We think you need these skills to ace Floor Manager - Liverpool Airport
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for retail shine through in your application. Make sure to express why you're excited about the Floor Manager role and how you can contribute to our team at Liverpool Airport.
Tailor Your CV: Don’t just send a generic CV! We love it when applicants customise their CVs to highlight relevant experience, especially in fast-paced retail environments. Show us how your previous roles have prepared you for this position.
Highlight Your Leadership Skills: As a Floor Manager, you'll be leading a team, so make sure to showcase any supervisory or management experience you have. We want to know how you've motivated teams and driven performance in the past!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Floor Manager role and its responsibilities. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, such as sales targets and customer satisfaction metrics. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
As a potential Floor Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed individuals. Highlight how you’ve fostered a positive work environment and driven team performance, as this will resonate well with the interviewers.
✨Customer Service is Key
Since the role focuses heavily on customer satisfaction, be ready to discuss your approach to providing exceptional service. Think of specific instances where you’ve resolved customer complaints or enhanced their shopping experience. This will show that you’re aligned with the company’s values and committed to maintaining high service standards.
✨Dress the Part
First impressions matter, especially in retail. Dress smartly and appropriately for the interview to reflect the professional image expected of a Floor Manager. This not only shows respect for the interviewers but also demonstrates your understanding of the retail environment and its standards.
