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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join a leading retail brand with a focus on career growth and development.
- Benefits: Enjoy discounts, bonuses, health plans, and opportunities for personal development.
- Why this job: Step into management and make a real impact in a fast-paced retail environment.
- Qualifications: Previous supervisory experience and a passion for retail are essential.
- Other info: Access to exclusive deals, well-being services, and a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Role Overview
We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.
Responsibilities
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role Objectives and KPIs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Previous experience of coaching and developing individuals
- Strong communication skills
- Strong attention to detail & ability to maintain high standards on the shop floor
- Promote JD Group values to internal and external stakeholders
Benefits
- Monthly discretionary bonus schemes
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to digital health and well-being services through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Floor Manager - Heathrow employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Heathrow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even chat with folks on LinkedIn. You never know who might have the inside scoop on a Floor Manager role at Heathrow!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your passion for retail and your management skills. A confident, enthusiastic introduction can make all the difference in landing that job.
✨Tip Number 3
Show off your experience! Be prepared to discuss specific examples of how you've led teams, improved customer satisfaction, or driven sales in previous roles. Real-life stories resonate more than just listing your skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to stay updated on new opportunities and company news.
We think you need these skills to ace Floor Manager - Heathrow
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for retail shine through in your application. Make sure to express your excitement about the Floor Manager role and how you can contribute to our team at Heathrow.
Tailor Your CV: Don’t just send a generic CV! We love it when applicants customise their CVs to highlight relevant experience, especially in fast-paced retail environments. Show us how your skills align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to elaborate on your previous supervisory experience and how you’ve successfully motivated teams in the past. Keep it engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Floor Manager role and its responsibilities. Familiarise yourself with customer service standards, team motivation techniques, and stock management practices. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so be prepared to discuss your previous supervisory or management experience. Share specific examples of how you've motivated teams, resolved conflicts, or improved performance in a retail environment. This will show that you're ready to step into a management role.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Think of real-life examples where you've successfully addressed customer needs or improved service standards. This will highlight your ability to maintain high levels of customer satisfaction, which is crucial for this role.
✨Demonstrate Your Passion for Retail
Make sure to express your enthusiasm for the retail industry and your understanding of current trends and competitors. Discuss how you stay updated on the latest developments and how you can apply this knowledge to drive sales and enhance the shopping experience in the store.
