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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and driving sales.
- Company: Join a leading retail brand known for its vibrant culture and commitment to employee growth.
- Benefits: Enjoy 25% off products, monthly bonuses, and access to wellness services.
- Other info: Opportunities for personal development and community involvement through volunteer initiatives.
- Why this job: Advance your management career while making a real impact in a fun environment.
- Qualifications: Previous retail management experience and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
Role overview:
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have ample collaboration opportunities with senior managers, championing your and your team\’s career development.
Responsibilities:
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment, and team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPIs:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training.
- Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
- Passionate about retail and knowledgeable about the latest trends and competitors.
- Experience in coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail and ability to maintain high standards on the shop floor.
- Ability to promote JD Group values to internal and external stakeholders.
Benefits:
We appreciate our employees\’ hard work and offer some fantastic benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health).
- Access to digital health and well-being services through TELUS Health.
- Health cash plans.
- Wide range of internal development courses for personal and professional growth.
- Access to apprenticeships and accredited qualifications—earn while you learn (England only).
- Discounted gym memberships at JD Gyms.
- Opportunities to join colleague networks and support initiatives for positive change.
- Volunteer opportunities and contributions to JD Foundation.
- Employee engagement forums to influence positive change.
- Incremental holiday allowance.
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Floor Manager employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with the latest retail trends and competitors in the market. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry, which is crucial for a Floor Manager role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've successfully coached or developed team members. Highlighting your ability to motivate and engage staff will resonate well with our management team.
✨Tip Number 3
Prepare to discuss how you would maintain high customer satisfaction levels. Think of specific strategies you could implement to enhance the shopping experience, as this is a key responsibility of the Floor Manager position.
✨Tip Number 4
Be ready to talk about your approach to managing day-to-day operations, including stock replenishment and cash management. Demonstrating your organisational skills and attention to detail will be essential in securing this role.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or management experience in retail. Emphasise your ability to drive customer satisfaction and team performance, as these are key aspects of the Floor Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of current trends. Mention specific examples of how you've successfully led teams or improved customer service in previous roles.
Highlight Relevant Skills: Clearly outline your strong communication skills, attention to detail, and experience in coaching and developing individuals. These skills are crucial for the Floor Manager position and should be evident in your application.
Showcase Your Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or improving customer satisfaction scores. This will demonstrate your capability to contribute positively to the store's objectives.
How to prepare for a job interview at JD GROUP
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Discuss any relevant experiences that highlight your passion and knowledge about current trends and competitors, as this will resonate well with the hiring team.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll be leading a team. Prepare examples of how you've successfully coached or developed individuals in previous roles. Highlight your ability to motivate a team and drive performance, as this is crucial for the position.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to customer service. Share specific instances where you addressed customer needs or resolved complaints effectively. This will showcase your commitment to maintaining high service standards.
✨Prepare for Operational Questions
Expect questions related to day-to-day operations, such as stock management and cash handling. Familiarise yourself with best practices in these areas and be prepared to explain how you would ensure smooth operations on the shop floor.