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- Tasks: Supervise and develop your team while ensuring top-notch customer service.
- Company: Join a dynamic retail environment focused on growth and collaboration.
- Benefits: Enjoy flexible shifts, career development opportunities, and a vibrant team culture.
- Why this job: Advance your management career while making a real impact on customer satisfaction.
- Qualifications: Experience in leadership roles and adaptability to different team needs required.
- Other info: Ideal for those looking to grow within a supportive and engaging workplace.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team's career development.
Responsibilities:
- Supervise and develop your team members, making decisions around staff headcount and placement in order to maximize shop floor efficiency.
- Continuously monitor staff performance and deliver feedback to ensure outstanding expectations are met and staff performance is continuously improving.
- Track and enhance store KPI & operational processes, ensuring maximum financial results.
- Contribute to an organized and visually appealing shop floor through Inventory Management, stock replenishment, and Visual Merchandising responsibilities.
Role Objectives and KPI’s:
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shop floor team to ensure high performance, engagement, and adherence to store policies and procedures.
- Ensure the shop floor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.
Skills and Experience:
- A proven track record of handling and resolving unexpected challenges efficiently and effectively.
- Demonstrated experience in a people leadership role with evidence of the ability to adapt management styles to various store colleague needs.
- Evidence of actively developing colleagues into their next career step.
- Flexibility to work varied shifts, including weekends and holidays, based on store requirements.
Floor Manager employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your approach during interviews and discussions, showcasing how you can contribute to our team.
✨Tip Number 2
Prepare specific examples of how you've successfully managed teams in the past. Highlighting your leadership experiences and how you've developed others will resonate well with us, as we're looking for someone who can inspire and motivate their team.
✨Tip Number 3
Research common challenges faced by Floor Managers in retail environments. Being able to discuss these challenges and how you would address them shows initiative and a proactive mindset, which we value highly.
✨Tip Number 4
Demonstrate your understanding of key performance indicators (KPIs) relevant to the role. Be ready to discuss how you would track and enhance these metrics to drive sales and improve customer satisfaction, as this is crucial for success in the position.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and team leadership. Use specific examples that demonstrate your ability to handle challenges and develop team members, as these are key aspects of the Floor Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Floor Manager position. Discuss how your previous experiences align with the responsibilities outlined in the job description, particularly your skills in staff supervision and customer satisfaction.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention how you improved store KPIs or enhanced customer satisfaction in previous roles. This will help demonstrate your capability to drive results.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Look for any spelling or grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JD GROUP
✨Show Your Leadership Skills
As a Floor Manager, you'll be expected to lead and develop your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to adapt your management style to different personalities.
✨Demonstrate Problem-Solving Abilities
The role requires handling unexpected challenges efficiently. Think of specific instances where you've resolved issues on the shop floor and be ready to discuss your thought process and the outcomes.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Prepare to talk about how you've previously ensured high service standards and how you would address customer needs effectively in the new position.
✨Discuss Your Experience with KPIs
Understanding and enhancing store KPIs is crucial. Be ready to explain how you've tracked performance metrics in the past and what strategies you've implemented to improve financial results.
