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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and driving sales.
- Company: Join a leading retail brand with a focus on career growth and development.
- Benefits: Enjoy discounts, bonuses, health plans, and access to personal development courses.
- Why this job: Step into management and make a real impact in a fast-paced retail environment.
- Qualifications: Previous supervisory experience and a passion for retail are essential.
- Other info: Be part of a supportive culture that values your growth and well-being.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team's career development.
Responsibilities
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience
- Previous supervisory or management experience in a fast-paced retail/customer facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
Floor Manager employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the Floor Manager role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the brand's style and professionalism. First impressions matter, and looking sharp can give you that extra boost of confidence when you walk into the interview.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Floor Manager position!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for retail shine through in your application. Make sure to express why you're excited about the Floor Manager role and how you can contribute to our team!
Tailor Your CV: Don’t just send a generic CV! We love it when applicants customise their CVs to highlight relevant experience, especially in fast-paced retail environments. Show us how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story. Use it to explain how your previous supervisory experience has prepared you for this role. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: Make sure to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at JD GROUP
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and recent developments in the retail sector. This will show your enthusiasm for the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team. Prepare examples of how you've motivated and developed others in previous roles. Think about specific situations where you’ve driven team performance or resolved conflicts.
✨Customer Service is Key
Be ready to discuss how you ensure exceptional customer service. Share stories that highlight your ability to handle complaints and enhance the shopping experience, as this is crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, management style, and growth opportunities within the company. This shows your interest in not just the role, but also in how you can contribute to the team’s success.
