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- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a leading retailer with a focus on career development.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and professional development courses.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for apprenticeships, volunteering, and incremental holiday allowance.
The predicted salary is between 24000 - 36000 £ per year.
Hourly Rate - £
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilising in-store devices, offering the full product range, and maximising opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organised according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organised and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Store Colleague - Full Time in Edinburgh employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Full Time in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Group. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and sales experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects well on your attitude towards the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Store Colleague - Full Time in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on your skills in sales, customer interaction, and teamwork, as these are key for us at JD Group.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with JD Group.
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Store Colleague. Familiarise yourself with customer service principles and sales techniques, as well as the importance of maintaining visual merchandising standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, prepare examples from your past where you've gone above and beyond for customers. Think about how you resolved queries or turned a negative experience into a positive one. This will demonstrate your ability to connect with customers and drive sales.
✨Be Ready to Discuss Sales Strategies
Brush up on upselling and cross-selling techniques, as these are key to exceeding sales targets. Be prepared to discuss how you would approach these strategies in the store. You might even want to think of a few product pairings that could work well together to show your proactive thinking.
✨Emphasise Teamwork and Flexibility
The role requires working closely with other team members, so be ready to talk about your experience in collaborative environments. Highlight your flexibility in working various shifts and your willingness to support different departments. This shows that you're a team player who can adapt to the needs of the store.