At a Glance
- Tasks: Lead and motivate a dynamic store team to deliver exceptional customer service.
- Company: Join JD Group, a leading retail brand known for its commitment to excellence.
- Benefits: Enjoy discounts, bonuses, health plans, and opportunities for personal development.
- Other info: Opportunities for apprenticeships and nationally recognised qualifications available.
- Why this job: Be part of a vibrant culture that values teamwork and customer satisfaction.
- Qualifications: 2+ years of management experience in retail with strong coaching skills.
The predicted salary is between 28800 - 43200 £ per year.
Role overview:
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities:
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a store that is safe and compliant operating environment for all colleagues and customers.
- Deliver our financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget
- Great coaching, mentoring and team building skills that drives team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two-way, clear, and honest feedback.
- Builds great relationships
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Discretionary bonus schemes
- Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to digital health and well-being services through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Department Manager in Penrith employer: JD GROUP
At GO, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where our employees are at the heart of everything we do. With a strong focus on personal and professional development, we offer extensive training programmes, career pathways, and a supportive environment that encourages team engagement and customer excellence. Located in a thriving retail community, our employees enjoy competitive benefits, including discounts, health services, and opportunities to make a positive impact through volunteering.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager in Penrith
✨Tip Number 1
Familiarise yourself with the specific KPIs mentioned in the job description, such as sales targets and customer metrics. Understanding these will help you demonstrate your ability to drive performance during interviews.
✨Tip Number 2
Showcase your coaching and mentoring skills by preparing examples of how you've developed team members in previous roles. This will highlight your capability to build a high-performing team, which is crucial for this position.
✨Tip Number 3
Research local market trends and competitor activities in the area where the store is located. Being knowledgeable about the community will allow you to discuss potential growth opportunities during your interview.
✨Tip Number 4
Prepare to discuss your approach to maintaining exceptional customer service standards. Think of specific strategies you've implemented in the past that have led to improved customer satisfaction and loyalty.
We think you need these skills to ace Department Manager in Penrith
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant management experience, particularly in retail. Emphasise your coaching and mentoring skills, as well as any achievements related to customer service and team performance.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and your commitment to developing teams. Use specific examples from your past experiences that demonstrate how you've successfully led teams and improved store performance.
Highlight Relevant Skills:Focus on the key skills mentioned in the job description, such as communication, decision-making, and the ability to drive KPIs. Provide concrete examples of how you've used these skills in previous roles.
Showcase Your Knowledge of the Company:Research the company and its values. Mention how your personal values align with theirs and how you can contribute to creating a great shopping experience for customers while supporting the store's goals.
How to prepare for a job interview at JD GROUP
✨Showcase Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring skills.
✨Understand Customer Service Excellence
Be ready to discuss your passion for customer service. Share specific instances where you went above and beyond to meet customer needs, as this role is all about creating exceptional experiences for shoppers.
✨Familiarise Yourself with Retail KPIs
Brush up on key retail performance indicators such as sales targets, conversion rates, and customer satisfaction metrics. Be prepared to explain how you've used these metrics to drive store performance in previous roles.
✨Demonstrate Your Problem-Solving Abilities
In retail management, challenges arise frequently. Think of examples where you've effectively resolved issues, whether related to team dynamics or customer complaints, showcasing your resilience and decision-making skills.
