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- Tasks: Lead and motivate a dynamic store team to deliver exceptional customer service.
- Company: Join a vibrant social network that values teamwork and customer satisfaction.
- Benefits: Enjoy flexible working hours, employee discounts, and opportunities for career growth.
- Why this job: Be part of a culture that prioritises customer experience and personal development.
- Qualifications: 2+ years of management experience in retail; strong leadership and communication skills required.
- Other info: Act as a key point of contact and support for your team.
The predicted salary is between 28800 - 42000 £ per year.
Social network you want to login/join with: Role Overview Make your part of GO a great place to shop and work through effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service that puts customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities: Support the Store Manager in leading and motivating a high-performing, highly engaged team. Create a culture of exceptional customer service to ensure our store teams win customers for life by exceeding their expectations. Develop store teams through internal development programs to support future talent and career pathways. Uphold a safe and compliant operating environment for all colleagues and customers. Deliver financial results aligned with or exceeding company targets. Support other retail management duties as required. Act as the point of contact for colleagues in the manager’s absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Assist in maintaining colleague schedules to ensure proper coverage and productivity. Role Objectives and KPIs: Contribute to achieving or exceeding the store\’s monthly sales target. Drive all additional KPIs, including Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience: Strong coaching, mentoring, and team-building skills that drive team performance. Clear, confident, and motivational communicator with excellent verbal, listening, and written skills. At least 2 years of management experience, preferably in a similar retail environment. #J-18808-Ljbffr
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what makes us tick will help you align your leadership style with our expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your coaching and mentoring skills in your interactions. Whether it's during networking events or informal chats, demonstrate how you've successfully developed teams in the past.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and improved customer satisfaction in previous roles. Use metrics and KPIs to illustrate your impact and effectiveness.
✨Tip Number 4
Engage with our current employees on social media or professional platforms. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in retail. Emphasise your coaching and mentoring skills, as well as any achievements related to team performance and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership style and how you can motivate teams. Use specific examples from your past experiences to demonstrate your ability to exceed sales targets and enhance customer satisfaction.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team-building, communication, and financial management. Mention any experience with training new employees and maintaining operational standards.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales increases or improvements in customer satisfaction scores. This will help illustrate your capability to meet or exceed the company's KPIs.
How to prepare for a job interview at JD GROUP
✨Showcase Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully coached or developed team members, highlighting the positive outcomes.
✨Understand Customer Service Excellence
Be ready to discuss how you would create a culture of exceptional customer service. Think of specific strategies you've implemented in previous roles that have led to improved customer satisfaction and loyalty.
✨Familiarise Yourself with KPIs
Since achieving sales targets and driving KPIs is crucial for this role, brush up on key performance indicators relevant to retail. Be prepared to explain how you've met or exceeded these metrics in your previous positions.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities, especially regarding team dynamics and customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
