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- Tasks: Lead and motivate a dynamic store team to deliver exceptional customer service.
- Company: Join a vibrant retail environment focused on creating great shopping experiences.
- Benefits: Enjoy opportunities for career growth, training, and a supportive work culture.
- Why this job: Be part of a team that values customer satisfaction and employee engagement.
- Qualifications: 2+ years of management experience in retail; strong coaching and communication skills required.
- Other info: Act as a key player in achieving sales targets and maintaining store standards.
The predicted salary is between 28800 - 42000 £ per year.
Role overview:Make your part of GO a great placeto shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities:
Support the Store Manager lead and motivate a high performing, highly engaged team.
Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
Uphold a store that is safe and compliant operating environment for all colleagues and customers.
Deliver our financial results in line with or in excess of company targets.
Support other retail management duties where required.
Act as the point of contact for colleagues in the manager\’s absence.
Provide excellent customer service, addressing inquiries and resolving complaints professionally.
Help manage day-to-day operations, including opening and closing procedures.
Support cash management tasks, such as processing transactions and reconciling tills.
Participate in hiring, onboarding, and training new employees.
Provide feedback and coaching to colleagues to improve performance.
Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI\’s:
Contribute to achieving or exceeding the stores monthly sales target.
Drive all additional KPI\’s including but not limited to Units, Conversion, ATV, UPT.
Achieve upselling or cross-selling targets.
Maintain a high Net Promotor Score.
Ensure stock accuracy during store Audits.
Ensure all new colleagues complete mandatory training required.
Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Assist in keeping operational costs within the allocated budget.
Skills and Experience:
Great coaching, mentoring and team building skills that drives team performance.
Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
At least 2 years management experience, preferably in a similar format of retail.
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Department Manager employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what makes us tick will help you align your leadership style with our expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your coaching and mentoring skills in your interactions. Whether it's during networking or informal chats, demonstrate how you've successfully developed teams in the past to highlight your fit for the role.
✨Tip Number 3
Engage with current employees on social media or professional platforms. This can give you insights into the team dynamics and challenges, allowing you to tailor your approach when discussing your management style.
✨Tip Number 4
Prepare to discuss specific KPIs and how you've met or exceeded them in previous roles. Being able to provide concrete examples of your impact on sales and customer satisfaction will set you apart from other candidates.
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in retail. Emphasise your coaching and mentoring skills, as well as any achievements related to team performance and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer experiences and leading teams. Mention specific examples of how you've motivated teams in the past and how you plan to contribute to the store's success.
Highlight Relevant Skills: Focus on key skills mentioned in the job description, such as communication, team-building, and financial management. Use concrete examples to demonstrate how you've successfully applied these skills in previous roles.
Showcase Your Leadership Style: Describe your leadership approach and how it aligns with the company's values. Discuss how you foster a positive work environment and ensure high standards of customer service, which is crucial for this role.
How to prepare for a job interview at JD GROUP
✨Showcase Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring experiences.
✨Emphasise Customer Service Excellence
This role is all about creating a culture of exceptional customer service. Be ready to discuss specific instances where you went above and beyond for customers, and how you plan to instil this mindset in your team.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as sales targets and customer satisfaction scores. Be prepared to discuss how you have achieved or exceeded these metrics in previous positions.
✨Demonstrate Problem-Solving Abilities
You may face various challenges in managing a department. Think of examples where you've effectively resolved issues, whether related to team dynamics, customer complaints, or operational hurdles, and be ready to share these during the interview.
