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- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer service.
- Company: Join JD Group, a leading retail brand with a vibrant culture.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and career development opportunities.
- Why this job: Make an impact in retail while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in retail management and a passion for coaching and developing others.
- Other info: Be part of a supportive community with opportunities for personal growth and volunteering.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities:
- Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive store sales through effective merchandising, stock replenishment & team motivation.
- Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
- Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Proven track record of achieving and exceeding sales targets and KPI’s.
- Keen eye for detail & commerciality.
- Previous experience within visual merchandising would be advantageous.
- Promote JD Group values to internal and external stakeholders.
Benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from over --- retailers through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Senior Floor Manager in Dartford employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Floor Manager in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Senior Floor Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and sales targets. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience in driving KPIs and managing teams effectively.
✨Tip Number 3
Showcase your passion for retail during interviews! Talk about the latest trends and how you've successfully implemented them in previous roles. This will demonstrate your keen eye for detail and commerciality, which is crucial for a Senior Floor Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Good luck!
We think you need these skills to ace Senior Floor Manager in Dartford
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any previous supervisory or management experience. We want to see how you've led teams in fast-paced environments and how you’ve motivated them to achieve sales targets.
Be Customer-Centric: Since customer satisfaction is key for us, share examples of how you've provided exceptional service in the past. Talk about how you've addressed customer needs and resolved complaints professionally.
Quantify Your Achievements: When discussing your experience, use numbers to back up your claims. Mention specific KPIs you've achieved or exceeded, like sales targets or conversion rates, to show us your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at JD GROUP
✨Know Your Numbers
Before the interview, brush up on key performance indicators relevant to the role. Be ready to discuss how you've driven sales and met KPIs in your previous positions. This shows you understand the metrics that matter and can contribute to the store's success.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your leadership abilities and how you can foster a positive work environment.
✨Customer Service is Key
Be ready to share your approach to exceptional customer service. Have a couple of stories that highlight how you've handled customer complaints or gone above and beyond to ensure satisfaction. This aligns perfectly with the company's focus on unparalleled service.
✨Dress for Success
Since this role is in retail, make sure to dress smartly and in line with the company’s style. This not only shows that you take the interview seriously but also gives a glimpse of how you would represent the brand on the floor.
