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For Companies At a Glance
- Tasks: Lead and inspire a dynamic team to deliver exceptional customer service and store standards.
- Company: Join a leading retail brand committed to growth and community engagement.
- Benefits: Enjoy discounts, bonuses, health plans, and professional development opportunities.
- Why this job: Make a real impact in a vibrant retail environment while developing your leadership skills.
- Qualifications: 2+ years of management experience and a passion for customer service.
- Other info: Be part of a supportive culture that values feedback and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a safe and compliant operating environment for all colleagues and customers.
- Deliver financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Great coaching, mentoring and team building skills that drive team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two-way, clear, and honest feedback.
- Builds great relationships.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in-store and online.
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform.
- Access to digital health and well-being services through our benefits platform.
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Department Manager in Clydebank employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager in Clydebank
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear about your successes, so be ready to share how you can bring that same energy to their store.
✨Tip Number 3
Don’t just focus on your experience; show your passion for customer service! Talk about how you’ve gone above and beyond for customers in the past. This will demonstrate that you truly care about creating a great shopping experience.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Department Manager in Clydebank
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your coaching and mentoring skills.
Customer Service is Key: Since this role is all about putting customers at the heart of everything, don’t forget to mention your passion for customer service. Tell us about times when you went above and beyond to exceed customer expectations – we love hearing those stories!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences without any fluff.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at JD GROUP
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you discuss how you can enhance customer experience and team performance.
✨Showcase Your Leadership Style
Be ready to share specific examples of how you've motivated and developed teams in the past. Highlight your coaching techniques and how they’ve led to improved performance or customer satisfaction. This will demonstrate your fit for the Department Manager role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving a customer complaint or managing a team conflict. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Your Passion for Customer Service
Make it clear that you understand the importance of exceptional customer service. Share stories that illustrate your commitment to going above and beyond for customers, as this aligns perfectly with the company’s values and objectives.
