At a Glance
- Tasks: Deliver top-notch customer service and drive sales through engaging interactions.
- Company: Join a leading retail brand with a vibrant team culture.
- Benefits: Enjoy 25% off products, exclusive discounts, and health support.
- Other info: Access to development courses, apprenticeships, and opportunities to volunteer.
- Why this job: Be part of a dynamic environment where you can grow and learn new skills.
- Qualifications: Positive attitude, strong communication skills, and flexibility for shifts.
The predicted salary is between 20000 - 25000 £ per year.
Job Overview
Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add‑on sales.
Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized according to brand guidelines.
Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
Process sales transactions, including cash handling and card payments accurately.
Upsell and cross‑sell products to maximise sales opportunities.
Maintain stock levels on the shop floor and ensure shelves are well‑organized and appealing.
Address and resolve customer queries in a professional manner.
Work closely with other sales assistants and team members to achieve store targets.
Key Responsibilities
- Support overall store operations by assisting in other departments as needed.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross‑sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well‑organized.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
- Key Performance Indicators (KPIs)
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Qualifications
- A positive attitude towards a fast‑paced, customer‑focused retail environment.
- Ability to enthusiastically look at a challenge as an opportunity to develop yourself, your career, and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
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