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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a leading retailer with a focus on career development.
- Benefits: Enjoy 25% off products, health plans, and access to personal development courses.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for volunteering and gaining recognised qualifications while you work.
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Store Colleague - General - Seasonal Contract in City of London employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - General - Seasonal Contract in City of London
✨Tip Number 1
Get to know the store! Before your interview, pop in and check out the layout, products, and vibe. This way, you can chat about your experience and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell or handle a tricky customer query. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at local events. They can give you insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Colleague - General - Seasonal Contract in City of London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to an exceptional shopping experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We love seeing how you can bring your unique strengths to our team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Store Colleague. Familiarise yourself with customer service principles and sales techniques, as these will be key topics during your chat. Being able to discuss how you can contribute to achieving sales targets will impress the interviewer.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, prepare examples from your past where you've gone above and beyond for customers. Think about times when you resolved queries or upsold products effectively. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Dress to Impress
First impressions matter! Dress smartly and in line with the brand's image. A neat appearance shows that you take the opportunity seriously and are ready to represent the company professionally. Plus, it sets a positive tone for the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
