JD Gyms is seeking a Contact Centre Team Leader to lead and develop a team of Advisors at our Leeds contact centre. You will coach, monitor performance, and drive service quality to deliver an outstanding member experience.
Reporting to the Contact Centre Manager, you will manage workloads, conduct regular performance reviews, and implement improvements to maximise productivity and customer satisfaction in a fast-paced, target-driven environment.
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Contact Center Team Lead: Coach, Optimize & Elevate Service in Bury employer: JD GROUP
At JD Sports, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. As a Store Manager, you'll not only lead a dynamic team in a fast-paced retail environment but also benefit from extensive personal development opportunities, competitive perks like staff discounts and gym memberships, and a commitment to operational excellence. Join us in shaping the future of sports fashion while enjoying a workplace that values your contributions and fosters growth.
