At a Glance
- Tasks: Lead the Security Operations Centre, ensuring top-notch security and team performance.
- Company: Join a dynamic distribution centre focused on safety and innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a real difference in security while developing your leadership skills.
- Qualifications: 3-5 years in security operations and strong team management experience.
The predicted salary is between 40000 - 50000 £ per year.
The Security Operations Centre (SOC) Manager is responsible for the effective management of the SOC function, ensuring security systems, processes, and personnel operate efficiently to protect the business. The role focuses on operational excellence, continuous improvement, incident management, team development, and the effective use of security technology and intelligence.
Key Duties and Responsibilities
- Ensure all SOC policies, procedures, and standards remain current, relevant, and are consistently enforced.
- Monitor security systems across the estate, ensuring faults are promptly reported, tracked, and resolved within agreed timescales.
- Investigate security incidents to ensure procedures have been followed and lessons learned are identified and implemented.
- Manage and develop the SOC team, including performance management, training, administration, and liaison with Human Resources where appropriate.
- Conduct regular one-to-one meetings with all team members to support performance, development, and wellbeing.
- Promote the proactive use of the SOC to enhance operational effectiveness across the business.
- Produce and present SOC performance reports and management information to stakeholders at all levels.
- Conduct regular audits of access control systems to ensure user data is accurate and maintained appropriately.
- Ensure all CCTV requests comply with relevant legislation, company policy, and are fulfilled within agreed timescales.
- Ensure intelligence and incident information is accurate, timely, and communicated to the relevant Regional Profit Protection Manager (RPPM) or stakeholder.
- Conduct quality assurance checks on SOC operators, ensuring KPI targets are achieved and improvement plans are implemented where necessary.
- Continuously review SOC procedures and recommend or implement improvements to enhance efficiency and effectiveness.
- Ensure all new team members receive appropriate onboarding, training, and ongoing development.
- Manage and maintain the SOC e-learning programme, ensuring content remains current and relevant.
- Work closely with the Security Technology Team to reduce false alarms, identify root causes, and provide reporting on performance improvements.
Skills, Experience and Knowledge
- Previous experience in a similar role.
- Strong communication skills with the ability to engage effectively with stakeholders at all levels.
- Ability to remain calm under pressure and make informed decisions in a fast-paced environment.
- Good working knowledge of CCTV, access control systems, alarm receiving software, and security industry best practices.
- Strong analytical and reporting skills, with the ability to meet deadlines and present information clearly.
- Technical knowledge of alarm systems and fault‑finding methodologies.
- Ability to liaise effectively with engineers, contractors, and technical support teams.
Essential Requirements
- Minimum of 3–5 years' operational experience within a Security Operations Centre (SOC) or Alarm Receiving Centre (ARC).
- Demonstrable experience managing or supervising operational teams.
- Flexible approach to working hours, including nights, weekends, and out‑of‑hours support when required to meet operational needs.
Security Operations Centre Manager (Temporary) in Bury St Edmunds employer: JD GROUP
As a Security Operations Centre Manager at our Kingsway Distribution Centre in Rochdale, you will join a dynamic team dedicated to operational excellence and continuous improvement in security management. We pride ourselves on fostering a supportive work culture that prioritises employee development through regular one-to-one meetings and comprehensive training programmes. With a focus on innovation and efficiency, we offer a unique opportunity to make a meaningful impact while enjoying the benefits of a collaborative environment and flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Centre Manager (Temporary) in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a temporary SOC Manager role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of security systems and incident management. Be ready to share examples of how you've handled similar situations in the past – it’ll show you’re the right fit for the job!
✨Tip Number 3
Don’t forget to showcase your leadership skills! As a SOC Manager, you'll need to manage a team effectively. Think about how you can demonstrate your experience in team development and performance management during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that SOC Manager gig. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Security Operations Centre Manager (Temporary) in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SOC Manager role. Highlight your relevant experience in security operations and team management, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've improved operational efficiency or managed incidents in the past.
Showcase Your Technical Skills:Since this role involves working with CCTV and access control systems, make sure to mention your technical knowledge. Highlight any experience you have with alarm systems and fault-finding methodologies.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at JD GROUP
✨Know Your SOC Inside Out
Before the interview, make sure you’re familiar with the key duties and responsibilities of a Security Operations Centre Manager. Brush up on your knowledge of security systems, incident management, and team development. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
As a SOC Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully developed a team or improved performance. Highlight your ability to conduct one-to-one meetings and support team wellbeing.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Prepare scenarios where you had to investigate security incidents or manage operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the technical aspects of the role, such as CCTV systems, access control, and alarm receiving software. Be ready to discuss how you’ve used these technologies in past roles and how you can leverage them to enhance operational effectiveness in the new position.
