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- Tasks: Coordinate maintenance and support the Property department for efficient service delivery.
- Company: Join JD Gyms, a dynamic fitness brand with a focus on teamwork.
- Benefits: Enjoy a competitive salary, supportive work culture, and opportunities for growth.
- Why this job: Be part of a team that drives continuous improvement and enhances member experiences.
- Qualifications: Strong organisational skills and a knack for problem-solving.
- Other info: Work Monday to Friday, 9:00am to 5:00pm in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to the Helpdesk Manager, as a Facilities Helpdesk Administrator you will be responsible for coordinating maintenance, liaising with club teams, service providers and suppliers for the JD Gyms Estate.
Location – JD Gyms Wigan
Working hours – Monday to Friday, 9:00am to 5:00pm
Role Responsibilities
- Financial/ Commercial
- Co-ordination of purchase ordering for minor capital works, reactive maintenance and planned maintenance.
- Invoice reconciliation, aiding resolution to invoice disputes and invoice recording.
- Support the Property function to ensure efficiency of service and continuous improvement with all 3rd Party contractors.
- Liaise with our insurers re claims, including responding to correspondence and other information.
- Liaise with our Landlords re disputes, including responding to correspondence and other information.
- Co-ordination of purchase ordering for capital projects, invoice reconciliation & recording.
- Co-ordination of supplier agreements as requested by line managers.
- Strategic & Operational
- Co-ordination of general enquiries into the Property department.
- Departmental administration to include database management, invoice procedure, meeting and team movements, monitoring updating, and publishing records, and coordination of supplier agreements.
- Liaise with Preferred contractors to assist in co-ordinating reactive and planned maintenance activities and minor capital works.
- Liaise with Clubs and internal departments to provide a professional and efficient service.
- Co-ordination of our internal regional maintenance operatives.
- Provide any other administration duties as required ref holiday cover.
- Support clubs with O.O.H emergencies on a rota basis.
- People & Development
- Supporting the team as required.
- Helping team to hit deadlines for reporting.
- Support the Property Functions and assist in promoting the highest standards that are enforced and maintained throughout the company.
- Customer & Culture
- Drive culture of continuous improvement in systems and process.
- Challenge where you see that systems and process do not achieve JD Standards.
- Respond to written correspondence and phone calls from Clubs and external parties.
- Systems & Process
- Make use of available systems to maximise team effectiveness.
- Maintain all databases and logging systems.
- Develop and manage new reports as required.
Facilities Helpdesk Administrator in Bury St Edmunds employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at JD Gyms. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research JD Gyms, their values, and how they operate. This will show you're genuinely interested and ready to contribute to their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions related to facilities management and customer service to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at JD Gyms right from the start.
We think you need these skills to ace Facilities Helpdesk Administrator in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Helpdesk Administrator role. Highlight relevant experience in coordinating maintenance and liaising with teams, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to showcase your skills in administration and customer service. We want to see how you can help us drive a culture of continuous improvement and maintain high standards across the board.
Be Clear and Concise: When writing your cover letter, be clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role and our company.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JD GROUP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Administrator. Familiarise yourself with tasks like coordinating maintenance and liaising with suppliers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience where you've successfully handled similar responsibilities. Whether it's resolving invoice disputes or managing supplier agreements, having concrete examples ready will demonstrate your capability and problem-solving skills.
✨Showcase Your Communication Skills
As this role involves liaising with various teams and external parties, be prepared to discuss how you effectively communicate. Practice articulating your thoughts clearly and concisely, and consider how you would handle challenging conversations, especially regarding disputes or emergencies.
✨Emphasise Continuous Improvement
The job description mentions driving a culture of continuous improvement. Be ready to discuss how you've contributed to improving processes in previous roles. Share ideas on how you could enhance efficiency within the Property department at JD Gyms, showing that you're proactive and forward-thinking.
